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Forum Discussion
Christian_R
Jul 16, 2021NETGEAR Employee Retired
RBK750 Series - Firmware Update v4.6.3.7
Hello Orbi AX Community,
We are excited to announce that we have started to roll out new firmware which enables NETGEAR Smart Parental Controls on RBK750 Systems. Customers with RBK750 series ...
jamacphoto
Aug 22, 2021Apprentice
Ok had the, Router like all, autoupdate. must have ahppen last night as all my issue started when i woke up.
bought as Xmas and has been a dream since then, spent msot of the days trying all the statndard stuff and kind of worked for a bit or netflix seem to be not affect/ the least affected.
Tonight started to look here and reddit and as we can see no luck.
Sence i am a Production/support person and senior programmer i started to think liek that.
so i was like what if we jsut stop using the wireless netwrok and use the Guest network.
so i have had it onn all thsi tiem for a likke private conneciton for me office to the net. so nothign else on that.
so connected the Fire tv (that has been stopping every 10 or so min for 30 sec to a min and then starting again) and bingo watched a 60 min tv show on Britbox wiht no interruption. then watched a movie on Plex ( it was having same issue as same channel before) and now watched a movie.
do not want to jinx it but has been workign now for over 2 hours.
can noty gaurentee this will work for others but wanted to pass on this.
i will update if it starts to slow down and drop conneciotns liek before.
- Frustrated_NewAug 22, 2021Initiate
Whats's the official guidance from Netgear on this? While I want to love this gear, it's been nothing but VERY poor performance since I picked it up 2 weeks ago. I'm about to return it to costco and go with a competing product due to the slow performance, dropped wifi, etc on this firmware.
Is there an ETA on the fix?
- scobooAug 22, 2021Guide
I spent two hours today with a senior level tech at Netgear.
She used iStumbler app to identify that there are quite a few networks in the area of our residence that may be causing interference.
She changed the following:
orbilogin.net/start.htmAdvanced tab
Wireless Setup
Under Wireless Settings header:
change 2.4GHz Channel to "11"
change 5GHz Channel to "36"
This change has increased our wireless signal by 30-50%.
That said, Netgear engineers are continuing to monitor our devices in order to debug the issue with firmware V4.6.3.7_2.0.49.
The above setting change is a TEMPORARY solution. Hope it helps!
- orbiuser1975Aug 22, 2021Apprentice
There are two issue (maybe more) with this firmware. Some are concerns with WiFi speeds and some issues with random reboots. Your suggestion is for the WiFi speeds. Thanks for sharing the update. If anyone is reading scoboo suggestion, don't expect that changing to those channels verbatim will directly help your situation as the channels depend on your environment and can/will change depending on the environment.
- FURRYe38Aug 22, 2021Guru
Others have mentioned disabling AX mode and setting CTS to 2347 on the RBR has help bring stability.
NG is aware of these problems.
NG doesn't share if or when new FW will be forth coming.
Users can try this if they wanna downgrade:
jamacphoto wrote:
Ok had the, Router like all, autoupdate. must have ahppen last night as all my issue started when i woke up.
bought as Xmas and has been a dream since then, spent msot of the days trying all the statndard stuff and kind of worked for a bit or netflix seem to be not affect/ the least affected.
Tonight started to look here and reddit and as we can see no luck.
Sence i am a Production/support person and senior programmer i started to think liek that.
so i was like what if we jsut stop using the wireless netwrok and use the Guest network.
so i have had it onn all thsi tiem for a likke private conneciton for me office to the net. so nothign else on that.
so connected the Fire tv (that has been stopping every 10 or so min for 30 sec to a min and then starting again) and bingo watched a 60 min tv show on Britbox wiht no interruption. then watched a movie on Plex ( it was having same issue as same channel before) and now watched a movie.
do not want to jinx it but has been workign now for over 2 hours.
can noty gaurentee this will work for others but wanted to pass on this.
i will update if it starts to slow down and drop conneciotns liek before.