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RBK750 Series - Firmware Update v4.6.3.7
Hello Orbi AX Community,
We are excited to announce that we have started to roll out new firmware which enables NETGEAR Smart Parental Controls on RBK750 Systems. Customers with RBK750 series ...
Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
Has a factory reset and setup from scratch been performed since last FW update?
Other users mentioned disabling AX mode and setting CTS to 2347 helped.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Timothy88 wrote:
I have an RBK752 running firmware version 4.6.3.7 and am seeing the router disconnect and turn magenta. I have a wired connection to the router and am unable to connect to any devices on the LAN or access the internet while in this state. If I launch the app it shows the status or the router to be red/disconnected. I can recover by using the Orbi app on my phone and rebooting the router once the router reboots then everything is good. Is this yet another problem with the firmware? Any ideas on when Netgear will be releasing a fix? Any ideas on what may help stabalize this or do I have to go back to my time capsule until Netgear can get it fixed?
Yes I have performed several power cycles. This is the third time this has happend since the update. I have not performed a factory reset since the update as from reading the posts in this thread it seemed to have not effect on resolving any of the issues mentioned. I can do a factory reset but I have a lengthy list of reservations that I would need to re-add.
Not sure how disable AX mode would affect the wired connection unless it is making the router itself unstable. Comcast cable connected to an SB8200
So you have powered OFF both ISP modem and RBR?
When the RBR seems to loose connection, does the front LED turn ON PINK?
When you factory reset, have a backup configuration to file saved. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-SystemTry what this user did:
Timothy88 wrote:
Yes I have performed several power cycles. This is the third time this has happend since the update. I have not performed a factory reset since the update as from reading the posts in this thread it seemed to have not effect on resolving any of the issues mentioned. I can do a factory reset but I have a lengthy list of reservations that I would need to re-add.
I just picked up a RBK753 for a good price (Amazon retuned item with 30% discount).
It needed a factory reset before I could set it up, but already had V4.6.3.7 installed.
So far I have not had any issues and everything is working fine. Maybe a factory reset and then setting up again will help. I am using in router mode and I made no changes apart from enabling IPV6 and setting a different SSID (and password).
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.
Talk2Mike wrote:
I just picked up a RBK753 for a good price (Amazon retuned item with 30% discount).
It needed a factory reset before I could set it up, but already had V4.6.3.7 installed.
So far I have not had any issues and everything is working fine. Maybe a factory reset and then setting up again will help. I am using in router mode and I made no changes apart from enabling IPV6 and setting a different SSID (and password).
Yes when it loses connected it goes magenta or pink.
What a Joke. I reset defautls and restored fro a backup and it changed half of the names in my reservation list to something orhte than what I had them named and cant' find my armor subscription.
You might revert back to v3 if v3 is what had been working for you:
Timothy88 wrote:
What a Joke. I reset defautls and restored fro a backup and it changed half of the names in my reservation list to something orhte than what I had them named and cant' find my armor subscription.
Netgear should be compensating us for all of this wasted time. What a terrible release, the develpoers and QC should be ashamed of themselves for a release this troublesome.
The reversion sounds painful too.
I'm not holding my breath but hopefully the restore fixed the isses.