NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RBK750 Series - Firmware Update v4.6.3.7
Hello Orbi AX Community,
We are excited to announce that we have started to roll out new firmware which enables NETGEAR Smart Parental Controls on RBK750 Systems. Customers with RBK750 series systems will get automatically updated over the next few weeks. Customers who would like to manually get the new firmware can do so via the Orbi app and the Orbi web GUI within the next week. We expect to rollout to complete to all RBK750 systems by mid-August. For customers with the RBK850 series systems, we plan to start rollout of firmware which supports NETGEAR Smart Parental Controls in the next few weeks.
NETGEAR Smart Parental Controls is an easy way for parents to manage kids' screen time, monitor, pause the Internet and promote healthy habits across connected devices. It is available in the U.S., U.K., Ireland, Canada, Australia, New Zealand, Swedend, Denmark, Norway and Finland. We expect to have it available in more countries in the coming months. Learn more at: https://www.netgear.com/spc
Regards,
Christian
302 Replies
so for the moment not in France, and not on RBK853... what a sad piece of news.
There is an inconsistency in how Smart Parental Controls operates. I have several Internet-of-Things type devices which I usually quarantine on my Orbi RBK752 guest network. When I first configured the Smart Controls for my system, fresh from the new firmware update, it let me put one of the devices from the guest network in the "Always On" category during the initial configuration process. However, when I try to move the second device to the "Always On" category (which was not done during initial configuration), it won't allow it because it is on the guest network. So, if it is not going to let me put a guest network device on the "Always On" category, it shouldn't have allowed me to do it during the initial configuration instead of having a different policy for initial configuration and subsequent configurations. Obviously, I'd prefer to put both of my guest network devices in the "Always On" category, but if it is not going to allow that, it should at least have consistent behavior.
Netgear has set up a community forum specifically for the Smart Parental Controls product. Most of the people who watch that forum are more likely to have experience with SPC and know how to work it better than those of us who follow this "general Orbi AX" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/NETGEAR-Smart-Home-Parental/bd-p/en-home-smart-parental-controls
https://www.netgear.com/home/services/smart-parental-controls/
Good Luck
ddkumar wrote:There is an inconsistency in how Smart Parental Controls operates. I have several Internet-of-Things type devices which I usually quarantine on my Orbi RBK752 guest network. When I first configured the Smart Controls for my system, fresh from the new firmware update, it let me put one of the devices from the guest network in the "Always On" category during the initial configuration process. However, when I try to move the second device to the "Always On" category (which was not done during initial configuration), it won't allow it because it is on the guest network. So, if it is not going to let me put a guest network device on the "Always On" category, it shouldn't have allowed me to do it during the initial configuration instead of having a different policy for initial configuration and subsequent configurations. Obviously, I'd prefer to put both of my guest network devices in the "Always On" category, but if it is not going to allow that, it should at least have consistent behavior.
There may be an issue with this firmware.
Since my personal system updated to this new 4.6.3.7 firmware, the RBS units are going pulsating white and never recovering, and the RBR unit is constantly going pulsating white and re-connecting. This is happening quite often.
I've run several tests and pretty much ruled out everything else. So today I'm going to roll back the firmware to see if it resolves the issue.
Whne using the Orbi speedtest before uprading to latest firmware (4.6.3.7) the results were pretty much in sync with speedtest app or website. It is now about 300 Mbps slower consistently. When I test usign the speedtest app or website I get over 900 Mbps very consistently if I login into the router usign the web interface on the same PC the Orbi speedtest shows only over 600 Mbps. This was not a proble on the previous firmware. AX4200 RBR/RBS 750
Another issue I see and its mostly annoying is that it did not retain all of my device names that I had for devices that I have address reservations for. I had to go in and name them again.
Hello,
Did you ever resolve this? We have the EXACT same problem!
I even 'upgraded' from the RBK 750 to the RBK753S. As long as the router had firmware 3.1.18.1, we got accurate speed and the wifi did not drop. But then Netgear removed the option to select whether to auto-upgrade f/w...which means our f/w auto-upgraded to 4.6.3.7!! So now we're back to the exact same problem as you identified in this post.
Any ideas?
The agent I spoke with today at Netgear is escalating this issue to a senior technical lead.
Thanks
ScottDO you have a 2ndary around that you can use infront of the RBR? If you do, you could block the auto update feature with this router and prevent the update to v4. Until NG fixes this issue.
scoboo wrote:
Hello,
Did you ever resolve this? We have the EXACT same problem!
I even 'upgraded' from the RBK 750 to the RBK753S. As long as the router had firmware 3.1.18.1, we got accurate speed and the wifi did not drop. But then Netgear removed the option to select whether to auto-upgrade f/w...which means our f/w auto-upgraded to 4.6.3.7!! So now we're back to the exact same problem as you identified in this post.
Any ideas?
The agent I spoke with today at Netgear is escalating this issue to a senior technical lead.
Thanks
Scott
Please post about this in this thread as well:
Thank you
I have an RBR750 with one RBS750 attached.
Was connected to cable modem by Ethernet and running in AP mode. All working great.
Recently was prompted to update firmware by orbi app. Now Wi-Fi completely unstable in AP mode - allowing connection for seconds at a time. Works ok in router mode but blocks internal traffic to server attached to cable modem. Completely useless since firmware update last week. I have tried rolling back the firmware - can do so on Satellite but blocked on router.
Major bug in new firmware. Any suggestions?Major bug is an understatement.
Please let us know if you get a solution.
We have Cox GigaBlast service (1 GB of bandwidth).
When FW4.6.3.7 was released, our router auto-update and our speed went from 940mbps to 600mbps (using Internet Speed Test on Orbi app) to 8mbps-22mbps using SpeedTest.net on MacBookPro and other wireless devices connected to the Orbi Router. Our TV is wired and is getting 78mbps.
I 'upgraded' from the RBK 750 to the RBK753S. When I first installed this 'new' router with firmware 3.1.18.1, we got accurate speed and the wifi did not drop. But Netgear removed the option to select whether to auto-upgrade f/w...which means our f/w auto-upgraded to 4.6.3.7!! So now we're back to the exact same problem!
Cox is our ISP. They have sent three technicians to our home to verify the signal to the pedestal and to the node for our house; to the external box on our house and directly to the Netgear CM1200 modem. It is NOT an ISP issue.
Any solutions? The agent I spoke with today at Netgear is escalating this issue to a senior technical lead, as it's been three weeks of speed between 8mbps and 200mbps.
Thanks
I had the new update for a few days now, and ever since the update, my wifi/internet connection has been unstable. It will go on and off a few times every day. Internet speed is also slower, with youtube choosing 360P even during non-peak hours.
Am I the only one experiencing such a problem? Are there any solutions available?
- I am facing the same issue of internet getting disconnected, slower speeds after 4 series update, router not responding via mobile app. Over all a very bad product from Netgear and no sign of refunding the money.
We need to complaint to consumer court and sue them. - RBK750, and yeah my internet has gone from 900MBPS TO 6000MBPS when I do a speed test, and my Xbox Series X which I have CAT 6 Ethernet cable running to is now capped at 95MBPS download speed since this update!
Fix this now!
I just noticed that my network has the RBR750 router is updated and one of the 2 satellites RBS750 is updated.
I tried to manually update the out-of-date RBS750 satellite which is V3.2.18.1 but it just gives an error. I downloaded and extracted the file to my download folder and am not having any luck getting it updated. It is interesting that the manual says that both satellites should be updated before the router is updated. I believe it was automatically updated as I haven't updated. Any help would be appreciated. Maybe it will be automatically updated; it seems to know there is a newer update but it hasn't successfully installed.
Wire connect 1 PC to the back of the RBS. Factory reset the RBS, wait about 5 minutes. The PC will get a IP address from the satellite. The RBS will be 192.168.1.250. Use this IP address in a web browser to log in to the satellites web page. Log in as admin and password. Use the satellites web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the satellites to the RBR.
You might need to turn OFF the other RBS and RBR prior to doing this as the one RBS may connect to the system which you don't want for this process.
dhvine wrote:I just noticed that my network has the RBR750 router is updated and one of the 2 satellites RBS750 is updated.
I tried to manually update the out-of-date RBS750 satellite which is V3.2.18.1 but it just gives an error. I downloaded and extracted the file to my download folder and am not having any luck getting it updated. It is interesting that the manual says that both satellites should be updated before the router is updated. I believe it was automatically updated as I haven't updated. Any help would be appreciated. Maybe it will be automatically updated; it seems to know there is a newer update but it hasn't successfully installed.
Many thanks FURRYe38. I don't think I would have succeeded without your help. I didn't quite follow your instructions. I didn't want to do the full factory reset on the RBS750 Satellite 1 as there were lots of problems when unit was initially set up so I omitted that step and just connected the Satellite 1 directly to my computer via ethernet cable. I used the 192.168.1.250 IP address and gave the network login info. Then got to location for doing the firmware update. Provided address for the update file which was downloaded to my PC and updated the Satellite. Worked quickly and effortlessly (thank goodness)!
Very much appreciate the help.
Just saw this post, so my Orbi had been working just fine for last year or so. Ever since this update my wifi keeps dropping and its an absolute nightmare. I cannot revertback to the old firmware as its V3 on netgear website. I've posted my issues on anohter thread.
Contact NG support if you haven't already. Keep in contact with NG. They are working on it.
Same issues here V4.6.3.7_2.0.49
Multiple reboots, resets, RMA did not help.
Unstable connections and white/blue LEDs coming on randomly.
Please post about this in this thread:
Thank you.
lngtme-orbi-usr wrote:
Same issues here V4.6.3.7_2.0.49
Multiple reboots, resets, RMA did not help.
Unstable connections and white/blue LEDs coming on randomly.
We have the exact same issue...and NO SOLUTION from Netgear after three weeks!
We have Cox GigaBlast service (1 GB of bandwidth).
When FW4.6.3.7 was released, our router auto-updated and our speed went from 940mbps to 600mbps (using Internet Speed Test on Orbi app) to 8mbps-22mbps using SpeedTest.net on MacBookPro and other wireless devices connected to the Orbi Router. Our TV is wired and is getting 78mbps.
I 'upgraded' from the RBK 750 to the RBK753S. When I first installed this 'new' router with firmware 3.1.18.1, we got accurate speed and the wifi did not drop. But Netgear removed the option to select whether to auto-upgrade f/w...which means our f/w auto-upgraded to 4.6.3.7!! So now we're back to the exact same problem!
Cox is our ISP. They have sent three technicians to our home to verify the signal to the pedestal and to the node for our house; to the external box on our house and directly to the Netgear CM1200 modem. It is NOT an ISP issue.
Any solutions? The agent I spoke with today at Netgear is escalating this issue to a senior technical lead, as it's been three weeks of speed between 8mbps and 200mbps.
Thanks
No yes buttonAirprint has stopped working after this update was forced out. I can't roll it back either.
There is no yes button. This is in safari and this is also the case for firefox.
NG is aware of the problems and also recommended disabling AX mode as well. Lets all hope the next FW update fixes this. Please be patient.
Please post in this thread for v4 issues and experiences.
Thank you.
intergeek14 wrote:
No yes buttonAirprint has stopped working after this update was forced out. I can't roll it back either.
There is no yes button. This is in safari and this is also the case for firefox.
I'll never buy another Netgear device. Shame on Netgear for forcing firmware on customers, especially when poorly tested. I'm reading over the EULA to see if I agreed to this intrusion of hell that this update (v4.6.3.7) has put me through with repeated disconnects the past couple of days.
just registered to add my name to the list - large ethernet downloads on firmware 4.6.3.7 brings down my entire network and requires a hard reboot of the router to fix.
FIX THE FIRMWARE ALREADY NETGEAR
- I wonder my work VPN traffic is doing the same. I’ll have to check.
