RBK752 satellite restarts quite often in a day

[nathan_84]

I am using Mesh AX4200 WiFi 6 (Up to 4.2Gbps) (RBK752-100EUS) with one router + one satellite.

Recently from 2 days back, my satellite restarts automatically (white light blinks and blue light comes and all light off), for a while it works and again it repeats in a hour.

What would be the probable reason?
Anything to be checked?

[FURRYe38 · Accepted solution]

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[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?

[nathan_84]

Firmware: v4.6.3.7

The internet provider provides a RJ45 cable input which is connected directly to the router.

Size of home: 2 floors - each floor is 800 sqft- router is place in ground floor and satellite in first floor

There are two neighbours

It was working perfectly for 3 months since I bought, but thus restart occurs from this weekend.

I did tried rebooting router twice yesterday and today, but didn't helped.

[FURRYe38]

800sq ft maybe to small for both RBR and RBS. 

What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

What Wifi channels are you using on the RBR? 

[nathan_84]

I mean
Ground floor - 800 sqft
First floor - 800 sqft
If I don't have satellite, the signal from ground floor router can't reach my first floor bedroom.

I am using both 2.4 and 5. In fact it is auto.

I recently changed the security setting in wifi settings from default: wpa2-personal to wpa/wpa-2 personal and disabled netgear Armour (in security).
I changed above to connect Sonos soundbar for demo.

Then I reverted back to original defaults again ( wpa2- personal and enabled netgear armor)

Will this be due to that?

Should I need to reset to factory settings and reconfigure it?

[FURRYe38]

Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.

Try with WPA2 only and with Armor disabled. 

Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings

Can you connect SONO to the system via ethernet by chance? 

At some point you migth reset the RBS and RBR and setup from scratch. Don't enable Armor and test...

[nathan_84]

All these setting by getting into router via browser right?

Sonos is no more at my home. It was there for few hours just to have demo.only during that time I changed the settings but reverted post that. Sonos do not have ethernet port.

[FURRYe38]

Correct. 

[nathan_84]

Ok thanks will try...

[FURRYe38]

👍

[nathan_84]

I have attached the changes in advanced settings..hope it is right.

[FURRYe38]

Yes. 

[nathan_84]

Also the channel setting please. Attached the screen shot

[FURRYe38]

Looks good. 

After making changes and there applied. I'd power OFF the RBR and RBS for 30 seconds. then back ON with the RBR first then RBS. 

[nathan_84]

Thanks for the suggestions in a quick turn around time.
Will observe the same.

[FURRYe38 · Accepted solution]

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