NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

TheGrumpyGent's avatar
TheGrumpyGent
Tutor
Dec 14, 2021

RBK850 - How to Clear the Netgear Smart Parental Controls Pop-up?

Hello all, running the AX6000 Orbi.  I recently had Smart Parental Controls turned off and refunded, as it disables Access Control (you get one or the other).  Support was great and helped get that t...
FURRYe38's avatar
FURRYe38
Guru
Dec 14, 2021

You might uninstall the app then re-install it.

Possible a factory reset on the RBR maybe needed to clear out any lingering SPC items. 

 

I would contact NG support about that. Seems like the Orbi app is not correctly handling this.

Blanca_O