NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RBK852 no WiFi connection
Just got the new router yesterday and it updated to the most current firmware 3.2.7. I cannot get anything WiFi to get a connection to the internet. All devices are connected to the router and the router reports them as being connected to it or the satellite. I changed the default SSID as well as the password and created a guest network. Devices connect fine to the guest network and are able to connect to the web. I tried disabling AX features, but nothing changed. Has anyone had problems like this as well? All wired devices have no problems. The white light on the router comes on as if the setup was not completed properly.
I would say there is something a miss with your ISP modem. Turning OFF the wifi radios on the modems should not effect any wired or wireless connections ON the orbi RBR. Other gatway modems I've used and configured don't exhibit this kind of problem. I have my RBK852 and RBK50 running at the same time here. Thought I have the power on the 852 radios turned down so as to not generate alot of noise in the house.
I would ask your ISP about this and maybe ask about getting a new modem or see if they have a modem only unit available. Since you don't need a router and wifi at the modem anymore.
17 Replies
What is the Mfr and model# of the ISP modem the NG router is connected too?
Disable the Guest network, do any device get connected to the internet thru the main wifi SSID?
What security mode are you using for the WiFi, WPA2 and AES is recommended. WPA3 isn't fully supported on most current wifi devices currently.What wireless devices are you connecting to the Orbi system?
Do any of your devices report getting an IP address AND DNS addresses on there networking settings?
Sorry for multiple posts. As I was posting this, I got a message that wired network was down as well. Guess not :)
It's an ARRIS BGW210, AT&T gigabit fiber.
Guest network off, nothing connected to main SSID. Reset to factory and upgraded/downgraded firmware multiple times.
AX is off.
Security is WPA2, never changed it.
My iPhone next to me is reporting an IP address in the router's domain, both IPv4 and IPv6.
When I was connecting all the other devices last night, they reported an IP address and the connected devices list of the router showed them connected with the proper IP addresses.
I have two Lenovo laptops with a Killer Wi-Fi 6 AX1650 Module (Dual Band, 2x2 Wi-Fi 6/11AX, Bluetooth 5.0, M.2/NGFF (Gig+)), will not connect, neither with AX off or on on the router.
About a dozen Amazon devices, no luck.
iPhone, iPad, HomePad, nada.
I changed the SSID name and the password back to the default, no luck.
Doing a master reset on RG, just in case - but IP passthrough was on with ORBI selected as the pass-through client based on MAC.
Your ISP modem already has a built in router, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
https://kb.netgear.com/26765/Disabled-Features-on-the-Router-when-set-to-AP-Mode
https://kb.netgear.com/19863/Ping-Test-to-determine-Optimal-MTU-Size-on-Router
It's an ARRIS BGW210, AT&T gigabit fiber.
Guest network off, nothing connected to main SSID. Reset to factory and upgraded/downgraded firmware multiple times.
AX is off.
Security is WPA2, never changed it.
My iPhone next to me is reporting an IP address in the router's domain, both IPv4 and IPv6.
When I was connecting all the other devices last night, they reported an IP address and the connected devices list of the router showed them connected with the proper IP addresses.
I have two Lenovo laptops with a Killer Wi-Fi 6 AX1650 Module (Dual Band, 2x2 Wi-Fi 6/11AX, Bluetooth 5.0, M.2/NGFF (Gig+)), will not connect, neither with AX off or on on the router.
About a dozen Amazon devices, no luck.
iphone, iPad, HomePad, nada.
I changed the SSID name and the password back to the default, no luck.
