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RBK852 no WiFi connection
Just got the new router yesterday and it updated to the most current firmware 3.2.7. I cannot get anything WiFi to get a connection to the internet. All devices are connected to the router and the rou...
I would say there is something a miss with your ISP modem. Turning OFF the wifi radios on the modems should not effect any wired or wireless connections ON the orbi RBR. Other gatway modems I've used and configured don't exhibit this kind of problem. I have my RBK852 and RBK50 running at the same time here. Thought I have the power on the 852 radios turned down so as to not generate alot of noise in the house.
I would ask your ISP about this and maybe ask about getting a new modem or see if they have a modem only unit available. Since you don't need a router and wifi at the modem anymore.
It's an ARRIS BGW210, AT&T gigabit fiber.
Guest network off, nothing connected to main SSID. Reset to factory and upgraded/downgraded firmware multiple times.
AX is off.
Security is WPA2, never changed it.
My iPhone next to me is reporting an IP address in the router's domain, both IPv4 and IPv6.
When I was connecting all the other devices last night, they reported an IP address and the connected devices list of the router showed them connected with the proper IP addresses.
I have two Lenovo laptops with a Killer Wi-Fi 6 AX1650 Module (Dual Band, 2x2 Wi-Fi 6/11AX, Bluetooth 5.0, M.2/NGFF (Gig+)), will not connect, neither with AX off or on on the router.
About a dozen Amazon devices, no luck.
iPhone, iPad, HomePad, nada.
I changed the SSID name and the password back to the default, no luck.
Doing a master reset on RG, just in case - but IP passthrough was on with ORBI selected as the pass-through client based on MAC.
Your ISP modem already has a built in router, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
https://kb.netgear.com/26765/Disabled-Features-on-the-Router-when-set-to-AP-Mode
https://kb.netgear.com/19863/Ping-Test-to-determine-Optimal-MTU-Size-on-Router
WiFi on ORBI now works when ISP gateway is set to IP passthrough AND radios are left ON. Turning radios off will disable ORBI WiFi connections. Again, problem is only with WiFi connections. LAN ports have always worked fine.
Turning the wifi radios on the ISP modem OFF should not be effecting Orbi WiFi. They should be turned OFF on the modem.
I agree that the ISP modem radios should not be affecting the Orbi's ability to get a signal to the WiFi devices, but they are. And again, the Orbi's radios work fine. The wireless devices are getting a connection to the Orbi, they are getting IP addresses but as soon as the ISP modem's radios are both (2.4 and 5GHz) off, they are not getting any data. If I have the ISP modem's radios ON and the ORBI is ON with an obviously different SSID, all wireless devices can connect to the ORBI's Wifi, get an IP address AND are getting a signal/connection tot he web.
If this was an issue with the IP passthrough not being configured properly (double NAT), then even the LAN ports on the ORBI would not get a signal, but they are ALWAYS on.