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Solved
RBK852 no WiFi connection
Just got the new router yesterday and it updated to the most current firmware 3.2.7. I cannot get anything WiFi to get a connection to the internet. All devices are connected to the router and the rou...
I would say there is something a miss with your ISP modem. Turning OFF the wifi radios on the modems should not effect any wired or wireless connections ON the orbi RBR. Other gatway modems I've used and configured don't exhibit this kind of problem. I have my RBK852 and RBK50 running at the same time here. Thought I have the power on the 852 radios turned down so as to not generate alot of noise in the house.
I would ask your ISP about this and maybe ask about getting a new modem or see if they have a modem only unit available. Since you don't need a router and wifi at the modem anymore.
Turning the wifi radios on the ISP modem OFF should not be effecting Orbi WiFi. They should be turned OFF on the modem.
I agree that the ISP modem radios should not be affecting the Orbi's ability to get a signal to the WiFi devices, but they are. And again, the Orbi's radios work fine. The wireless devices are getting a connection to the Orbi, they are getting IP addresses but as soon as the ISP modem's radios are both (2.4 and 5GHz) off, they are not getting any data. If I have the ISP modem's radios ON and the ORBI is ON with an obviously different SSID, all wireless devices can connect to the ORBI's Wifi, get an IP address AND are getting a signal/connection tot he web.
If this was an issue with the IP passthrough not being configured properly (double NAT), then even the LAN ports on the ORBI would not get a signal, but they are ALWAYS on.
I would say there is something a miss with your ISP modem. Turning OFF the wifi radios on the modems should not effect any wired or wireless connections ON the orbi RBR. Other gatway modems I've used and configured don't exhibit this kind of problem. I have my RBK852 and RBK50 running at the same time here. Thought I have the power on the 852 radios turned down so as to not generate alot of noise in the house.
I would ask your ISP about this and maybe ask about getting a new modem or see if they have a modem only unit available. Since you don't need a router and wifi at the modem anymore.
Thanks for verifying my thinking. I'll give AT&T a call.
Let us know how it turns out.