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RBK852 no WiFi connection
Just got the new router yesterday and it updated to the most current firmware 3.2.7. I cannot get anything WiFi to get a connection to the internet. All devices are connected to the router and the rou...
I would say there is something a miss with your ISP modem. Turning OFF the wifi radios on the modems should not effect any wired or wireless connections ON the orbi RBR. Other gatway modems I've used and configured don't exhibit this kind of problem. I have my RBK852 and RBK50 running at the same time here. Thought I have the power on the 852 radios turned down so as to not generate alot of noise in the house.
I would ask your ISP about this and maybe ask about getting a new modem or see if they have a modem only unit available. Since you don't need a router and wifi at the modem anymore.
I agree that the ISP modem radios should not be affecting the Orbi's ability to get a signal to the WiFi devices, but they are. And again, the Orbi's radios work fine. The wireless devices are getting a connection to the Orbi, they are getting IP addresses but as soon as the ISP modem's radios are both (2.4 and 5GHz) off, they are not getting any data. If I have the ISP modem's radios ON and the ORBI is ON with an obviously different SSID, all wireless devices can connect to the ORBI's Wifi, get an IP address AND are getting a signal/connection tot he web.
If this was an issue with the IP passthrough not being configured properly (double NAT), then even the LAN ports on the ORBI would not get a signal, but they are ALWAYS on.
I would say there is something a miss with your ISP modem. Turning OFF the wifi radios on the modems should not effect any wired or wireless connections ON the orbi RBR. Other gatway modems I've used and configured don't exhibit this kind of problem. I have my RBK852 and RBK50 running at the same time here. Thought I have the power on the 852 radios turned down so as to not generate alot of noise in the house.
I would ask your ISP about this and maybe ask about getting a new modem or see if they have a modem only unit available. Since you don't need a router and wifi at the modem anymore.
Ahhh. Glad you figured it out. Thanks for letting us know.
It's a Trendnet unmanaged switch. I figured it out by connecting one device at a time.
We use a Circle v2 for access control for our daughter. The Circle device was the issue. I have left it unplugged and everything works fine. The Circle app has a "enhanced router capability" function that can be toggled on or off. I left is off because with my previous router (an Asus Rt-Ax88U) I did not experience any issues with the same AT&T router/modem. Over the coming weekend I will be playing with the circle to make sure it works with the Orbi.What is the model# of this switch? Managed or has Green Ethernet features by chance?
Jenovalente wrote:OK - as soon as I plugged my Trendnet switch in, WiFi on the Orbi would not connect online. Going to go through the devices one by one to figure out what's causing this.
OK - as soon as I plugged my Trendnet switch in, WiFi on the Orbi would not connect online. Going to go through the devices one by one to figure out what's causing this.
AT&T tech came out today and replaced both the modem and the ONT. The modem, an Arris BGW210, was only three months old. ONT has been in the house since we switched to AT&T gigabit fiber.
The tech commented on the fact that they have had multiple service calls on ORBIs connected to their equipment that malfunctioned.
After he replaced all equipment I plugged in the new ORBI I got (sent the first one back) and configured it. AT&T modem has both radios turned OFF, IP passthrough on. After a firmware check, I do see that the firmware now is 3.2.8.5, which I do not see on the Netgear website. They are still showing 3.2.7.2 as the current version.
All devices connected fine to the new ORBI and are getting online - not just connected to the router.
So not sure if it was an ORBI firmware issue or an AT&T equipment/firmware issue (the new AT&T modem was built in September, the previous one in July, so not very different).
All's well that ends well - I hope.
Let us know how it turns out.
Thanks for verifying my thinking. I'll give AT&T a call.