NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Jenovalente
Nov 27, 2019Aspirant
RBK852 no WiFi connection
Just got the new router yesterday and it updated to the most current firmware 3.2.7. I cannot get anything WiFi to get a connection to the internet. All devices are connected to the router and the rou...
- Dec 03, 2019
I would say there is something a miss with your ISP modem. Turning OFF the wifi radios on the modems should not effect any wired or wireless connections ON the orbi RBR. Other gatway modems I've used and configured don't exhibit this kind of problem. I have my RBK852 and RBK50 running at the same time here. Thought I have the power on the 852 radios turned down so as to not generate alot of noise in the house.
I would ask your ISP about this and maybe ask about getting a new modem or see if they have a modem only unit available. Since you don't need a router and wifi at the modem anymore.
FURRYe38
Dec 08, 2019Guru
What is the model# of this switch? Managed or has Green Ethernet features by chance?
Jenovalente wrote:OK - as soon as I plugged my Trendnet switch in, WiFi on the Orbi would not connect online. Going to go through the devices one by one to figure out what's causing this.
Jenovalente
Dec 12, 2019Aspirant
It's a Trendnet unmanaged switch. I figured it out by connecting one device at a time.
We use a Circle v2 for access control for our daughter. The Circle device was the issue. I have left it unplugged and everything works fine. The Circle app has a "enhanced router capability" function that can be toggled on or off. I left is off because with my previous router (an Asus Rt-Ax88U) I did not experience any issues with the same AT&T router/modem. Over the coming weekend I will be playing with the circle to make sure it works with the Orbi.
- FURRYe38Dec 12, 2019Guru
Ahhh. Glad you figured it out. Thanks for letting us know.