Got 2 gig fiber installed and getting 2.3 gig up and down on the frontier provided Sagecom device. I plugged the orbi in using the same cables and only get 1.7 (at most) usually 1.2 down and 2.3 up. Are there any settings or something I’m missing to help the download speeds? I don’t think cabling is the issue as I’m using the same cables on the Sagecom. I also don’t have any other devices connected to the orbi, just the one computer on ethernet for testing.
The orbi seems to start the download at 1.8-2 gigs but throttles down by the end.
What Firmware version is currently loaded? What is the model# of the Internet Service Providers modem/ONT the NG router is connected too?
Are you using the 2.5Gb LAN port on the back of the RBR to test speeds with a wired PC connected and using Ooklas installable speed test app on the PC?
Is the PC supporting of having a 2.5G or higher ethernet adapter?
What wireless devices do you have?
CAT# lan cable are you using? CAT6A STP cable is recommended.
It has the latest firmware. The ONT is FRX523. I’m using cat6a for both cables. I’m using the web version. Works for the frontier router. It’s pretty apples to apples. Literally one device hooked up to 2.5gig port for each test and I just swap cables out.
Is there a model number for the Frontier router or is that the same as your FRX523? If the device upstream of the Orbi is a router, then adding the Orbi in Router Mode will duplicate the routing functionality (Double NAT) and produce inefficiency that can account for your speed difference.
If the device upstream of the Orbi allows multiple LAN devices to be connected then it is doing routing. You can alternatively run the Orbi in Access Point (AP) mode. Alternatively, find a way to put the upstream router into "bridge mode" and let the Orbi do the routing in Router Mode.
If the device upstream of the Orbi is not a router and only one LAN device can be connected to it, then I don't know what could be the problem. I don't know what the max bandwidth supported by the Orbi RBKE963 is -- It can certainly support 1Gbps (with unnecessary stuff kept off like the speed test, Armor, access controls, traffic meter) but I don't recall reading here of people doing 2Gpbs.
FRX523 is the ONT and I don’t think I can gain access to it. There are some threads on Reddit suggesting the FRX523 puts out a wifi signal but others were disputing that or saying that is only for the techs to use to diagnose/troubleshoot. The router has all the dhcp settings and everything enabled so if the ONT to Orbi is double nat I’d assume the ONT to Sagecomm would be too.
I thought about connecting the orbi in ap mode but haven’t done it yet. There is a 2.5gb ethernet port on it right beside the 10gig wan so I’d assume it can do it. The other oddball thing is I’ve seen the orbi be able to hit the same upload speed. So in my mind at least it is like there is a limitation or something is not configured right on the downstream end.
Need to see if you can remove the sagecom router and connect the RBR directly to the ONT. If the sagecom is in the middle of the ONT and the RBR, this will be a factor in this problem.
I have already done this. I think the orbi just can’t do it or is faulty. I’ve went ONT to Sagecomm and ONT to Orbi with the same cables. Sagecomm can pull 2.3. Orbi is about 1.7.
And this is with a factory reset and setup from scratch with out Access Controls, Armor, SPC and Traffic Meter disabled?
If so, I would contact NG support and advise them of this. I guess ask them if you can get an RMA on a 2nd RBR and test.
I'd have them help you collect Debug logs as well after you've ran the speed test between the RBR and ONT. They might be able to get something from those logs.
I didn’t factory reset it. It’s straight out of the box. All those features are turned off/were never on.
The port seems to be capable of delivering those speeds. I put it in AP mode hardwired to their router and saw the same speeds I see from their router alone 2.3 up/down
I would contact NG support and advise them of this. I guess ask them if you can get an RMA on a 2nd RBR and test.
I'd have them help you collect Debug logs as well after you've ran the speed test between the RBR and ONT. They might be able to get something from those logs.
