RBR 750 Shuts Off

[bsider]

My Orbi RBR 750 shuts off at a specific time each day.  Is there a setting with the Orbi that i need to shut off to keep the Orbi online.

[FURRYe38 · Accepted solution]

Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

[FURRYe38]

What do you mean by shuts off? 

Orbi systems are ON and online all the time, 24/7. Unless you have a power issue or something else happening here. 

Is the back LED on the RBR ON or OFF when you see this? GREEN in back is operating normally. 

Any front LED indications? 

Try a different wall outlet or power strip? 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 
How many RBS are deployed? 
What is the size of your home? Sq Ft?

[bsider]

In the Orbi Log I get the following about nightly and the Orbi disconnects. 

Internet disconnected] Thursday, Apr 11,2024 09:37:56
[DHCP IP: (192.168.1.13)] to MAC address CE:81:19:A5:12:F4

There orbi just shows offline.  There is not a power strip in play.

It happens about every 24 hours to the minute.

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 
How many RBS are deployed? 
What is the size of your home? Sq Ft?

[CrimpOn]

There is not a user setting that determines when the Orbi is connected to the internet.  "Always" is the default.

It is typical for Internet Service Providers to assign the IP address lease to customer accounts for 86,400 seconds (one day).  The next time this happens, could you log into the Orbi, navigate to the "Internet" page and select the "Test" option at the top of the page:

[bsider]

Hardware Version	RBR750
Firmware Version	V4.6.14.3_2.3.12

Comcast: Modem PC 20 and ES 2251 are on the black box. Doesn't really show a model number

1 satelite

[FURRYe38]

So this shows that the RBR disconnected from the modem or the ISP modem disconnected from the RBR or the ISP modem stop providing services to the RBR. 

Is the front LED on the RBR turning ON PINK or Blinking WHITE when this happens? 

Those are cable modems and are always ON which the RBR defaults to ALWAYS ON. The RBR just depends on getting a good signal from the ISP modem.

Also your system is behind on FW as well:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/New-RBR750-RBS750-Firmware-Version-...

Once the ISP signal and modem have been checked, might update the Orbi system.

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@bsider wrote:

In the Orbi Log I get the following about nightly and the Orbi disconnects. 

Internet disconnected] Thursday, Apr 11,2024 09:37:56
[DHCP IP: (192.168.1.13)] to MAC address CE:81:19:A5:12:F4

There orbi just shows offline.  There is not a power strip in play.

It happens about every 24 hours to the minute.

---

[CrimpOn]

I did not see mention of what action causes the router to function again.

[bsider]

Unplug and restart

[FURRYe38]

Any progress on this? 

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@bsider wrote:

My Orbi RBR 750 shuts off at a specific time each day.  Is there a setting with the Orbi that i need to shut off to keep the Orbi online.

---

[bsider]

Still trouble shooting. I had a couple days of no issues.  then yesterday 3 times.

[FURRYe38]

Is the front LED on the RBR turning ON PINK or Blinking WHITE when this happens? 

Those are cable modems and are always ON which the RBR defaults to ALWAYS ON. The RBR just depends on getting a good signal from the ISP modem.

[bsider]

Upgrade cable to 6e and all issues went away.

Thanks you for the help.

[FURRYe38 · Accepted solution]

Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡