RBR750 Firmware update fail

[oscarmtw]

I can’t upgrade my router orbi RBR750 from 3.2.16.22_1.4.9 to any version. Upgrade failed both online and manual. My satellite orbi RBS750 can be upgraded and it is 4.6.9.11. Then, I can’t add satellite now. I was wondering if someone can help me.

[FURRYe38]

Can you manually update the FW on the RBS using the RBS web page? 

Most current version of FW is here for both the RBS and RBR:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/New-RBR750-RBS750-Firmware-Version-...

Use a wired PC and web browser connected to the RBS web page to send the updated FW file there.

Auto update doesn't correctly update the RBS first which it should, then the RBR lastly. 

[CrimpOn]

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@oscarmtw wrote:

I can’t upgrade my router orbi RBR750 from 3.2.16.22_1.4.9 to any version. Upgrade failed both online and manual. My satellite orbi RBS750 can be upgraded and it is 4.6.9.11. Then, I can’t add satellite now. I was wondering if someone can help me.

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You have tried them all manually, starting with the very next firmware release?

[oscarmtw]

Yes, I tried to upgrade manually to RBR750-V4.6.14.3_2.3.12-signed.chk and RBR750-V3.2.18.1-signed.chk and failed both. But Satellite manually upgrade was successfully done to 4.6.14.3.

[oscarmtw]

RBS was upgraded but RBR can't be done.

[CrimpOn]

If I read the download page correctly, the next firmware is v3.2.17.12.

(There was an issue with the original Orbi several years ago where one specific firmware had to be installed to permit later versions to install. I have never heard of the 750 having a similar situation, but..... I haven't come up with anything else, either.)

[oscarmtw]

I tried just now and still failed to uprade to 3.2.17.12.

[oscarmtw]

Has someone ever tried to upgrade via tftp? I tried this link How do I upload firmware to my NETGEAR router using TFTP on Apple macOS? | Answer | NETGEAR Support but still failed. 

[FURRYe38]

What happens if you try and manually load Version 4.6.3.7? This was the first v4 version that came after v3. May need to increment the version loaded with this. Then you should be able to get to the most current. 

[iyang]

Hi @oscarmtw ,

Can you click "check" button in FW upgrade page ?

Thanks.