Orbi WiFi 7 RBE973
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Re: RBR750 dropping internet after 10 mins of every reboot

logan55
Follower

RBR750 dropping internet after 10 mins of every reboot

I am forced to use Comcast Xfi Modem to avoid paying extra for unlimited data.

But I have Wifi turned off on the comcast modem and instead I am using 3 Orbi's in AP mode.

The setup has been working smoothly since several months. However since today morning my Orbi keeps on dropping internet and turning purple. Then I unplug and replug the Orbi router and it works perfectly for ~10 mins only to drop internet again.

Things I have done so far:

Updated to the latest firmware: 4.6.14.3

Factory Reset the Orbi

Message 1 of 4
FURRYe38
Guru

Re: RBR750 dropping internet after 10 mins of every reboot

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

Is the RBR using a Dynamic or Static IP address configuration in AP mode? Static is recommended. 

Is the Front LED on the RBR turning on PINK? 

Be sure the ISP modems WiFi radios are fully disabled...

 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.

 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Message 2 of 4
Phyber
Luminary

Re: RBR750 dropping internet after 10 mins of every reboot

I use a Motorola DOCIS 3.1 modem with my Comcast service and I have no issues with the AX4200 losing connectivity. A setting in the Xfi modem somewhere?

Message 3 of 4
KevinLiT
NETGEAR Moderator

Re: RBR750 dropping internet after 10 mins of every reboot

Hello logan55,

Welcome to the NETGEAR Community!

 

Are you still having network connectivity issues with your RBR750?

 

Best,

Kevin

Community Team

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