RBR750 major issues after FW 4.6.3.7

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FURRYe38 wrote:

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kernel528 wrote:

 

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Although I appreciate the intent of helping by gathering more data on different user configurations, and I can understand why you'd ask for such information and attempt to guide to other options for installing the f/w updates...Obviously, my ISP modem, physical locations of where I placed my router and satellites, nor the size or physical makeup of my house have changed. It was working "fine" before the f/w update.  However, for reference...

• ISP Modem Make/Model:   Hitron CODA-45
  • Home Sq Ft:  ~3000 (3 levels)  Router placed in basement level in home/office, satellite on each floor above.  Router --> 1st satellite ~20 feet through floor/celing, router --> 2nd satellite ~30 feet (through 2 floors).  BASEMENTS are not recommended places for any wifi router system. All that concrete and steel will cause problems and be problematic. Distance between the RBR and RBS is too close as well. 
  • I am, and have been, following the large multistory home layout.
  • When the stalellites did/do sync, a solid blue light in front is displayed, indicating a good wireless connection.  Same reported in the UI.  

As mentioned, performance is demonstrably worse.   Not only the speed test from the router to the ISP, but from my several Mac, iPhone and linux clients...consistently higher wifi latency than before, lower throughput, higher rate of jitter and dropped packets.  From multiple clients.  All the same clients as before.  The variable is the f/w update.  Have you tried changing the CTS values to 2347 from 64? Also changing channels to a manual is recommended as well. 

 

My confidence is low, and if I need to reset everything to resolve the results of this poor f/w update, I will simply move to another vendor, or go back to Synology or Asus where the experience, although not perfect, was better than this experience with Netgear.  I've had this Orbi setup since June of 2020, with ocassional issues, but was hoping to see improvement with future f/w releases. 

Factory resets are a standard troubleshooting step. Been know to resolve problems seen, even after FW updates. 

Up to you though. I recommend if you don't at least try, do contact NG support and let them know about what your having prolems with.

 

This is a major step backwards.  

 

Good Luck

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Okie Dokie.  Perhaps you missed it in my original comment, but as I mentioned, I did talk to NG support already and have attempted several factory resets, with no success. When factory resets don't unbrick a device after a f/w update, not much the customer can do.  Hence the reason Netgear is sending me a new RBS750, covered by their h/w warranty.  Also, the placement I have these is optimal for my configuration and layout.  As evidenced by having good coverage for the first13 months...only after this f/w update are there issues.  I did initially (after setup in June 2020) make some tweaks to the router configuration as the defaults were causing issues with zoom calls, and some video streaming.   Issues I didn't have with my Synology (although there were other issues with their Smart Connect feature and DHCP, but I digress)...

And the reason I have the second satellite is because of extending range from basement to second level.  Once I added that satellite, there has been smooth/consistent/performant connections.  Until this f/w upgrade.  It all comes back to the f/w upgrade.  The fact it bricked one of the satellites, a day after it was initially working is suspect to the f/w as well.  Yo usee, it didn't brick during the f/w update...it simply failed after a while...which reduces my confidence in NG, and leads me to consider a more reliable solution...I can accept ocassional outages, and some bugs...but bugs which brick their own hardware and lead to factory resets not working...  I expect to have to replace consumer wifi setups every 2-3 years, but I need more reliability than this.  Thanks for the "Good Luck" wishes...appears I will need it.  

I have not tried changing the CTS settings from default of 64.  

5Ghz is set to a manual channel.  2.4Ghz is set to auto.

Regardless, thank you for configuration suggestions and inputs.