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Forum Discussion
RBR850 - Major issues with packet loss
Hi. Im having major issues with what I believe is packet loss. When trying to WFH now in Corona-times I discovered that my brand new Orbi isnt super stable when using - Aircall, Zoom or FaceTime. It disconnects after maybe 8-10 minutes of the call and is trying to reconnect again. Ive sent the log files to the Netgear team but so far no luck.
Also have the same issues when trying to watch IPTV through my SmartTV or Apple TV. Runs perfect for 10 minutes and then stops.
Everything is hard-wired.
Ive done a traceroute and ping test from my ISP provider to rule out the ISPs modem.
Any suggestions?
20 Replies
Downgrade to v3.2.9.2 then let the system get pushed to v10.11...Factory reset then set up from scratch.
What is the Mfr and model# of the ISP modem the NG router is connected too?
Same issue here. I am experiencing it since one or maybe 2 weeks, It worked before and I didn't change any network configuration.
During a support call with Netgear, I was advised to disable UPnP and to wait for a new firmware update.
After an hour or two (after the support call), I was sure that disabling the UPnP doesn't solve the problem and today I downgraded the firmware to V3.9.2_1.2.4. I am testing it right now.
I don't know if the firmware was / will be updated automatically, I don't have an option to enable/disable automatic firmware updates. (How can this be???)
I did did the downgrade of the main router (with 2 satelites) 15 minutes ago and I had no dropout since than, but I will feel secure only after another 10 or 15 mintues.
I am hoping, that the firmware will not be updated automatically again.
If your system is at v3.2.9.2 then it should re-updated to v10.11. I would recommend after this happens on the RBS and RBR is to factory reset the RBS and RBR and then setup from scratch...
cengo wrote:Same issue here. I am experiencing it since one or maybe 2 weeks, It worked before and I didn't change any network configuration.
During a support call with Netgear, I was advised to disable UPnP and to wait for a new firmware update.
After an hour or two (after the support call), I was sure that disabling the UPnP doesn't solve the problem and today I downgraded the firmware to V3.9.2_1.2.4. I am testing it right now.
I don't know if the firmware was / will be updated automatically, I don't have an option to enable/disable automatic firmware updates. (How can this be???)
I did did the downgrade of the main router (with 2 satelites) 15 minutes ago and I had no dropout since than, but I will feel secure only after another 10 or 15 mintues.
I am hoping, that the firmware will not be updated automatically again.
You are right, the system was upgraded again last night.
I did already a factory reset before I downgraded the firmware version, but without success. Do you really think it could make sense now? Was it successful for you or is it only a suggestion?
Any progress ont this?
What is the Mfr and model# of the ISP modem the NG router is connected too?
A reset and setup from scratch should be helpful.
You shouldn't be seeing any issues related to v10.11 version since NG fixed items that were not working on there cloud servers.
tigerisak wrote:Hi. Im having major issues with what I believe is packet loss. When trying to WFH now in Corona-times I discovered that my brand new Orbi isnt super stable when using - Aircall, Zoom or FaceTime. It disconnects after maybe 8-10 minutes of the call and is trying to reconnect again. Ive sent the log files to the Netgear team but so far no luck.
Also have the same issues when trying to watch IPTV through my SmartTV or Apple TV. Runs perfect for 10 minutes and then stops.
Everything is hard-wired.
Ive done a traceroute and ping test from my ISP provider to rule out the ISPs modem.
Any suggestions?
Whats the status here tigerisak ?
tigerisak wrote:Hi. Im having major issues with what I believe is packet loss. When trying to WFH now in Corona-times I discovered that my brand new Orbi isnt super stable when using - Aircall, Zoom or FaceTime. It disconnects after maybe 8-10 minutes of the call and is trying to reconnect again. Ive sent the log files to the Netgear team but so far no luck.
Also have the same issues when trying to watch IPTV through my SmartTV or Apple TV. Runs perfect for 10 minutes and then stops.
Everything is hard-wired.
Ive done a traceroute and ping test from my ISP provider to rule out the ISPs modem.
Any suggestions?
Still having these issues.
This is me trying to traceroute and ping Google
