RBR850 - no access to interface

Hello 

I noticed in a few days after the router arrived, mine was fairly new and It did the update to the new firmware at boot time.

My Router IP : is 192.168.0.1   - Specifically to avoid the works network on VPN, so I manually changed it to 0.1.

Firmware Version is : v3.2.16.6(Router Mode)

App Verison on Android : v2.6.4.1265

Android Version : 10

Network Setup: Currently only using 2 of the 3 RBK853 Nodes, the Router node and 1 Sattellite as awaiting to move home which will need the 3rd node due to size of the building.

Its a flat network, no VLAN just one router one sat, no ethernet backhaul purely using the wireless backhaul, pretty basic to be honest. The Link to the sat is over 5Ghz at the full 2.4Gbit, I have my Virgin Router in modem mode (so straight through connection to the Routers WAN port) over CAT6,and am on 1.1Gbit internet connection which is delivered from the ISP.

Router LED: These dont change always remain off no LED when the issue occurs as per normal.

I enabled the netgear armour about a week or so in, and had no issues prior as far as i can tell as the Orbi is so new to me (9 days now).

Hope that helps :-)

Kind Regards

K

Hi,

In my case:

- When did the issue start to happen? >> Was it only after updating the firmware v3.2.16.6? - My RBK853 is only a monthy old and it autoupdated during setup to this version so I have no experience of behavior before.
- Router IP (192.168.1.1 or 10.0.0.1) >> 192.168.1.1
- Firmware version >> V3.2.16.6_1.4.4
- App version  >> Android - 2.6.4.1265; iPadOS 2.7.0.28; Web Chrome, New MS Edge, Firefox (latest of all)
- Android / iOS version >> Android - 11; iPadOS - 14.2
- Network Setup - XFinity router in bridge mode connected to Orbi in AP mode; 2 Satellites both connected via wireless (no direct wiring); IPv6 enabled; Armor enabled

- Router LED status if issue re-occur  >>  No change in LED status

I noticed the problem about 2 weeks ago but it may have been occuring longer.  I installed this about a month ago and once setup I didnt' try as any admin access as I was away.  When I returned and started to work with it, I noticed it right a way.

Andy

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

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kevinroy1974 wrote:

Hello 

 

I noticed in a few days after the router arrived, mine was fairly new and It did the update to the new firmware at boot time.

 

My Router IP : is 192.168.0.1   - Specifically to avoid the works network on VPN, so I manually changed it to 0.1.

 

Firmware Version is : v3.2.16.6(Router Mode)

App Verison on Android : v2.6.4.1265

Android Version : 10

Network Setup: Currently only using 2 of the 3 RBK853 Nodes, the Router node and 1 Sattellite as awaiting to move home which will need the 3rd node due to size of the building.

 

Its a flat network, no VLAN just one router one sat, no ethernet backhaul purely using the wireless backhaul, pretty basic to be honest. The Link to the sat is over 5Ghz at the full 2.4Gbit, I have my Virgin Router in modem mode (so straight through connection to the Routers WAN port) over CAT6,and am on 1.1Gbit internet connection which is delivered from the ISP.

 

Router LED: These dont change always remain off no LED when the issue occurs as per normal.

 

I enabled the netgear armour about a week or so in, and had no issues prior as far as i can tell as the Orbi is so new to me (9 days now).

 

Hope that helps :-)

 

Kind Regards

K

 

 

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bikerapn 

"Network Setup - XFinity router in bridge mode connected to Orbi in AP mode;" 

To confirm this, the XF router should be in router mode and not bridge if if your Orbi is in AP mode? AP mode requires a host router, not bridged, in front of the Orbi when in AP mode. 

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bikerapn wrote:

Hi,

 

In my case:

 

- When did the issue start to happen? >> Was it only after updating the firmware v3.2.16.6? - My RBK853 is only a monthy old and it autoupdated during setup to this version so I have no experience of behavior before.
- Router IP (192.168.1.1 or 10.0.0.1) >> 192.168.1.1
- Firmware version >> V3.2.16.6_1.4.4
- App version  >> Android - 2.6.4.1265; iPadOS 2.7.0.28; Web Chrome, New MS Edge, Firefox (latest of all)
- Android / iOS version >> Android - 11; iPadOS - 14.2
- Network Setup - XFinity router in bridge mode connected to Orbi in AP mode; 2 Satellites both connected via wireless (no direct wiring); IPv6 enabled; Armor enabled

- Router LED status if issue re-occur  >>  No change in LED status

 

I noticed the problem about 2 weeks ago but it may have been occuring longer.  I installed this about a month ago and once setup I didnt' try as any admin access as I was away.  When I returned and started to work with it, I noticed it right a way.

 

Andy

---

---

FURRYe38 wrote:

bikerapn 

"Network Setup - XFinity router in bridge mode connected to Orbi in AP mode;" 

To confirm this, the XF router should be in router mode and not bridge if if your Orbi is in AP mode? AP mode requires a host router, not bridged, in front of the Orbi when in AP mode. 

---

bikerapn wrote:

Hi,

 

In my case:

 

- When did the issue start to happen? >> Was it only after updating the firmware v3.2.16.6? - My RBK853 is only a monthy old and it autoupdated during setup to this version so I have no experience of behavior before.
- Router IP (192.168.1.1 or 10.0.0.1) >> 192.168.1.1
- Firmware version >> V3.2.16.6_1.4.4
- App version  >> Android - 2.6.4.1265; iPadOS 2.7.0.28; Web Chrome, New MS Edge, Firefox (latest of all)
- Android / iOS version >> Android - 11; iPadOS - 14.2
- Network Setup - XFinity router in bridge mode connected to Orbi in AP mode; 2 Satellites both connected via wireless (no direct wiring); IPv6 enabled; Armor enabled

- Router LED status if issue re-occur  >>  No change in LED status

 

I noticed the problem about 2 weeks ago but it may have been occuring longer.  I installed this about a month ago and once setup I didnt' try as any admin access as I was away.  When I returned and started to work with it, I noticed it right a way.

 

Andy

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Oops - absolutely; it is is in router mode ...  my mind said router my fingers typed AP...  :-(

Andy

:smileywink:

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Blanca_O wrote:

Hi, All, 

 

This has been brought up already to our product teams. They are replicating the issue and we are still waiting for the update. They also requested the following information: 

- When did the issue start to happen? Was it only after updating the firmware v3.2.16.6? 
- Router IP (192.168.1.1 or 10.0.0.1) 
- Firmware version
- App version 
- Android / iOS version 
- Network Setup 

- Router LED status if issue re-occur

 

Looking forward to all your responses. Appreciate the help! 

 

Regards,
Blanca
Community Team

 

I have this issue on one of my RBS where it would lose web gui connectivity to the satellite unit even though the unit is up, pinging, and serving clients.  I just can't login to the RBS via the web gui.  If I reboot the RBS, it will work for a certain period but subsequently, if I log back into the RBS, and then click on "connected devices", it will suddenly switch to a blank page and kick me out.

 

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Thanks for letting us know.

Good Luck. 

Hi all - Well I did the factory reset as mentioned earlier.  As noted by another, this was definitely problematic and I'd be careful with any reset on this latest release.  I started with an iPad and the Orbi app to reconfigure - things started well - it detected Orbi and its satellites and took me to the screen to set admin password and security questions - once entered it went to a "Personalizing ..." screen and failed.  I re-tried at least 10 times - and eventually it succeeded and moved to the screen for checking for new firmware.  This too then failed - it came back after several minutes saying Orbi was not detected. I powered cycled multiple times and reset the Orbi multiple times - no success; the Orbi app always said no Orbi was detected; access from a browser with a PC directly connected also failed.  I then moved to my android device and tried there.  It detected the Orbi but would not go any further - not even to the password reset screen.  It would come up with a screen that said something to the effect "It looks like your Orbi is not configured, let's start", I'd hit the button to continue and eventually it would come back to the main detection screen and ask me to scan the qr code on the Orbi once again.  After mutliple tries here, I went back to the iPad - no luck.  So, in the end, I power cycled the Orbi and pointed my browser on the PC once again to the Orbi, I hit the refresh multiple times and eventually got the admin interface.  I get to the point of entering the password and security questions - at which time it would fail.  Thinking it maybe was a timing thing, I just kep repeating this, trying to enter the info faster and faster - after about 6 tries at this, I finally moved on to the screen to enter the SSID and password; in the essence of time, I just took the Orbi default and it moved on to the firmware check; I hit the "Skip" option on this screen and it finally went to the full admin screen.  I was then able to restore my config file and all seems well thus far.  I've power cycled several time since, and the Orbi seems to come up and I'm able to move around the admin screen.  All my internet connectivity is working well thus far.  There's obviously something wrong here though.  So we'll see if the admin portal hangs up again after a few days.  I've never had such problems with my previous WiFi5 Orbi and am hopeful Netgear is able to get to the bottom of this.  ... keeping my fingers crossed ...

Andy

Would be interesting to see if you reset the RBR and use a wired PC and web broswer to setup the RBR. Don't use the Orbi app...

I did a power cycle to get temporary access to the interface and did an online firmware check 4 days ago. It said up to date which was not correct since on the Netgear site there was an update as others alluded above.

I downloaded the firmware for RBR and RBS. It would let me update RBR only first.  So I did. It went through without any issues.  Then, the option of updaing the satellite manually became available. So I did; but, it did not go smoothly. The satellite would come back with solid magenta and would not reconnet to RBR (mine has a wired backhaul).  I ended up powering the satellite off and on a few times and it finally found the router, vice versa.

It has been 4 days already since above, and the interface has remained available. It does not seem this firmware is solid as perhaps that is why it is not an option via the app/web interface directly.

The RBS should alwasy be updated first. 

Did you log into the RBS web page to send the FW udpate or thru the RBRs web page? You can log into the RBS web page to update FW there which is recommended. 

Facotry reset both RBS and RBR after the FW update and setup from scratch afterwards. 

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sas123 wrote:

I did a power cycle to get temporary access to the interface and did an online firmware check 4 days ago. It said up to date which was not correct since on the Netgear site there was an update as others alluded above.

 

I downloaded the firmware for RBR and RBS. It would let me update RBR only first.  So I did. It went through without any issues.  Then, the option of updaing the satellite manually became available. So I did; but, it did not go smoothly. The satellite would come back with solid magenta and would not reconnet to RBR (mine has a wired backhaul).  I ended up powering the satellite off and on a few times and it finally found the router, vice versa.

 

It has been 4 days already since above, and the interface has remained available. It does not seem this firmware is solid as perhaps that is why it is not an option via the app/web interface directly.

 

 

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I am not going to mess with it any longer until a new firmware shows on the app interface.  As I had said originally when I started this thread, the network does did have a problem. It was accessing the interface that was malfunctioning.

With the recent manual update, I still have access to the interface. So there is no need to start from scratch and reset.  I just wish Netgear would give this expensive product some extra love and release a solid firmware instead of us going through all this troubleshooting on our end.

Cheers,

Good Luck. 

I have an RBR750 and i'm seeing the same issue.  I can ping the IP of the router and internet works (although it DOES slow down over time) and devices can connect to Wi-Fi.  But either on Android or iPhone I can't connect via the phone app and I can't connect from my PC (directly wired to the Router) IP or orbilogin.    

This has been working fine for a number of months, I updated it fairly soon after I got this and have not updated again.  Only thing that fixes the issue for awhile (days or a week or two) is rebooting the router.

I have a gigabit xfinity connection and I normally see between 750 and 940Mbps speeds.  Right now I have not been able to access the Orbi for almost a week and the speed tests are going down lower and lower.  Right now the best I can do is 200-250Mbps down (iPerf).  A few days ago it was round 350-400 and a few day after it started we were at around 500-600.  And yes I have not rebooted b/c I wanted to see if there was a slowdown over time.  If I don't detect this and do a reboot it gets so slow that my devices can't connect to anything on the internet.

Just to isolate this issue the last time this happened I took out the Palo Alto and it happend three times (this is the third).  The other two times I connected to my old Eero unit and ran that for some days with no issues.

Firmware:  V3.2.16.6_1.4.4

IP: 10.0.1.1

Can try updating FW to see:

https://community.netgear.com/t5/Orbi-AX/New-Firmware-Out-Today/m-p/2005684/highlight/true#M9268

If this does not resolve this problem, please contact NG support to let them know. 

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Nnyan wrote:

I have an RBR750 and i'm seeing the same issue.  I can ping the IP of the router and internet works (although it DOES slow down over time) and devices can connect to Wi-Fi.  But either on Android or iPhone I can't connect via the phone app and I can't connect from my PC (directly wired to the Router) IP or orbilogin.    

 

This has been working fine for a number of months, I updated it fairly soon after I got this and have not updated again.  Only thing that fixes the issue for awhile (days or a week or two) is rebooting the router.

 

I have a gigabit xfinity connection and I normally see between 750 and 940Mbps speeds.  Right now I have not been able to access the Orbi for almost a week and the speed tests are going down lower and lower.  Right now the best I can do is 200-250Mbps down (iPerf).  A few days ago it was round 350-400 and a few day after it started we were at around 500-600.  And yes I have not rebooted b/c I wanted to see if there was a slowdown over time.  If I don't detect this and do a reboot it gets so slow that my devices can't connect to anything on the internet.

 

Just to isolate this issue the last time this happened I took out the Palo Alto and it happend three times (this is the third).  The other two times I connected to my old Eero unit and ran that for some days with no issues.

 

Firmware:  V3.2.16.6_1.4.4

IP: 10.0.1.1

 

---

Can try updating FW to see:

https://community.netgear.com/t5/Orbi-AX/New-Firmware-Out-Today/m-p/2005684/highlight/true#M9268

If this does not resolve this problem, please contact NG support to let them know. 

Blanca_O 

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Dbensette wrote:
Has anybody had the issue resolved?
My rbk852 if fully up to date and I still lose access after a day or so every time I reboot the router...
No access on app or through a browser.

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Hi Dbensette

We are currently looking into this as we are not able to reproduce the issue. May we please know if:

- Did you enable Anywhere Access (Orbi App) and/or Remote Management (GUI)

- Do you have any specific custom settings configured such as address reservation? Or Are seeing an issue with default settings?

- Please send me a private message with the Device Serial Number by clicking on this link 

Regards, 
Blanca 
Community Team

Unfortunately I have an RBK753.  I was asked to post in this thread b/c even though it was a different router I was having the same issue.  I did get a PM from Blanca and have provided some additional details.

Since my original post I have rebooted twice.  I could have done it more often to get the connection speeds up but at this point I don't bother until it drops below 3-400Mbps (after a reboot I'm back up to 940ish Mbps) I think my next step is to put these into AP mode and use either my Palo Alto or Ubiquiti routers and see if that fixes the issues. 

Has a factory reset and setup from scratch been performed since last FW update?

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Nnyan wrote:

Unfortunately I have an RBK753.  I was asked to post in this thread b/c even though it was a different router I was having the same issue.  I did get a PM from Blanca and have provided some additional details.

 

Since my original post I have rebooted twice.  I could have done it more often to get the connection speeds up but at this point I don't bother until it drops below 3-400Mbps (after a reboot I'm back up to 940ish Mbps) I think my next step is to put these into AP mode and use either my Palo Alto or Ubiquiti routers and see if that fixes the issues. 

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Hello everyone,

I am a french user of Netgear devices and I experience the same issue.

I need to restart manually (unplug, plug the routeur) every day because I can't connect to the interface of my ORBI routeur.

I reported this issue throught the netgear support website. After days of discussion, I receive a phone call from a nice personn from the Netgear support, Rose. I spend 1,5 hour on the phone.

She took control of my computer with Teamviewer and do some screenshot of the interface.

After some detour in the interface, we decided to test something : we delete all IP reservation I made previously and reboot the routeur.

She ask me to check the situation everytime I can.

I hope I will help to figure out this problem very annoying.

Have a good week end, a take care.

Olivier

Thanks for letting us know.