RBS20 is unable to connect to my router RBR750

[CrazY_l3oYz]

Hi, my RBS20 is unable to connect to RBR750. It keeps failing regardless I'm using the phone, computer, or syncing directly from the router and satellite itself.

The attached pictures are the error messages.

Can someone help? Thanks!

[CrazY_l3oYz]

Another error message

[FURRYe38]

Orbi AC products are not compatible with Orbi AX products.

Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

Please use this link to the main forum product list to review and choose correctly where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear

Thank you

[CrazY_l3oYz]

I didn't notice the issue. I checked with the salesperson he says they are compatible with each other. In this case, possible for me to upgrade with the Netgear company directly? The salesperson doesn't seem to have much product knowledge.

[FURRYe38]

Orbi AC products are not compatible with Orbi AX products.