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Solved
RBS750 won't connect after firmware update
I have a CBR750 and RBS750 which I purchased as a set. I got notified that the RBS750 had a firmware update. I believe it was running 4.6.5.14 which was quite a bit older than the 4.6.11.1 which I ...
A bit of lucky searching found my problem. Since I have a CBR750/RBS750 combo I should not be using the RBS750 firmware updates found on that page. I need to use the CBK752 page and it's firmwares (Which were correct before). After putting the correct RBS750 firmware for my set on the box, everything started working again. Sorry to waste everyone's time.
I used the IP scanner to locate and log into the RBS750. It shows the desktop that is connected via ethernet but nothing to WIFI. It does show the current 4.6.11.1 firmware. I'm contemplating loading the older firmware that matches the CBR750. There aren't any other settings to manage via the RBS750 page so I don't know what else to try.
A bit of lucky searching found my problem. Since I have a CBR750/RBS750 combo I should not be using the RBS750 firmware updates found on that page. I need to use the CBK752 page and it's firmwares (Which were correct before). After putting the correct RBS750 firmware for my set on the box, everything started working again. Sorry to waste everyone's time.
Like our help paid off so well. Geez.. Yet another wrinkle to remember about Orbi products: a part number is not always the part number.
Hello all,
I am having the same issue, ie I did a factory reset of my router (I also have the combo CBR750/RBS750), and after the new setup, the satellite does not appear anymore (App or web page).
The satellite is still connected to Internet, as I am currently plugged in with a wire and have access to the web, but I don't see it anywhere.
You mentioned that I should use an IP tracker to find it, what should I do once I identify the IP exactly?
EDIT : I manage to find the correct IP, which led to the admin access of the satellite. For some reason it was at a more recent firmware than the one mentionned here : https://www.netgear.com/support/product/cbk752.aspx#downloadI rolled back to the FM mentionned there, and now everything is back to normal đ
Thanks a lot!!!
I'm happy to hear you were also able to connect to your satellite and get it downgraded back to the supported FW release. Too bad there is no sort of checksum made by the Netgear Firmware upgrades to determine if the configuration will support the upgraded FW release and prevent those of us on the CBK750 configuration from installing the unsupported FW.
