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Forum Discussion
RBS750 won't connect to RBR750 Router (after factory reset)
Hi. My Orbi RBK750 (Router + 2 Satillites) have been work relatively well since I brought them in May 2021. One satillite node has been doing random reboots and disconnects and now a week ago wo...
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
Hi FURRYe38
Thanks. Square footage is about 1700 ft, 158m2,ground floor... it's a fairly old house, 2 floors, but in the style of a chalet house - bedrooms in the roof, rather than traditional 2 storey house.
We have the RBR in the upstairs, as that's where the master switch is. The first RBS is approx. 10m away (directly underneath the room the RBR is located). That is wired in to the RBR now as I was stability issues with the WIFI dropping on my M1 Mac, when the RBS was literally next to it.
The 2nd RBS, which is the faulty one, if using the wireless for backhaul, and is on the other side of the ground floor, so approx. 15m/20m from the RBR... it is difficult to say, but it definately isn't very far. I've currently got the 2nd RBS about 2m from the RBR and wired up and it still isn't working.
Kind regards
Tom.
I'd open a support ticket and let NG know whats happening.
You might downgrade the RBS back to v7, factory reset them and try to resync them. I'd remove the RBS from the RBRs web page, then re-sync...https://community.netgear.com/t5/Orbi-WiFi-6/New-Online-Update-4-6-3-16-RBR850-RBS850/m-p/2144453/highlight/true#M20754
Thanks again... seems that I've got to pay for support after 90 days :-( Will have a look at the cost
Let us know if downgradnig the RBS changes anything, if not, try downgrading to v3.