RBS850 Password & Orbilogin Confusions - Could use some help please?

[moonwatcher64]

Morning all. Have an RBS850 and 4 sats which work a treat. But I need get web page login to the router to change some 2.4Ghx channel settings .... as advised by component supplier.

Trouble is for reasons unknown, I'm failing the 2 security questions. Answers are 100% correct but must be spelt wrong or suchlike. Have tried variations for hours.

Have tried following the PW change routine (i.e option Cancel) but no page options come up.

Would be a huge help to get the right Orbilogin address and procedure to reset PW. A bit nervous about resetting everything but in reality it's a vanilla setup and I can use same PW again etc. But a step through how that's best done would be great. I have done it but ages back.

Many thanks in advance. Happy to provide any other data needed to help with an answer. 

Strangely I can login on the app without any trouble at all.

[FURRYe38 · Accepted solution]

To set up password recovery: https://kb.netgear.com/24220/How-do-I-recover-my-NETGEAR-admin-password-using-the-password-recovery-...
Launch an Internet browser from a computer or mobile device that is connected to your router’s network.
Type http://www.routerlogin.net or http://www.routerlogin.com.
A login window opens.
Enter the router user name and password.
The user name is admin. The default password is password. The user name and password are case-sensitive.
The BASIC Home screen displays.
Select ADVANCED > Administration > Set Password.
The Set Password screen displays.
Select the Enable Password Recovery check box.
Select two security questions and provide answers to them.
Click the Apply button.
Your changes are saved.

If this fails, then you'll need to factory reset and setup from scratch using a web browser:

https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS8...

[FURRYe38 · Accepted solution]

To set up password recovery: https://kb.netgear.com/24220/How-do-I-recover-my-NETGEAR-admin-password-using-the-password-recovery-...
Launch an Internet browser from a computer or mobile device that is connected to your router’s network.
Type http://www.routerlogin.net or http://www.routerlogin.com.
A login window opens.
Enter the router user name and password.
The user name is admin. The default password is password. The user name and password are case-sensitive.
The BASIC Home screen displays.
Select ADVANCED > Administration > Set Password.
The Set Password screen displays.
Select the Enable Password Recovery check box.
Select two security questions and provide answers to them.
Click the Apply button.
Your changes are saved.

If this fails, then you'll need to factory reset and setup from scratch using a web browser:

https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS8...

[moonwatcher64]

Apologies for the slow reply from my side to your posts. They are really helpful and I've printed them off to read and work though.

An unexpected bout of illness has meant I'm behind on this sorry but thought I'd best write to say it's not forgotten and will be worked through .... fingers crossed this coming weekend.

Thanks for taking the time with both posts and solutions and I will be back to you asap.

[FURRYe38]

Sounds good. Take your time and get better. Have a good week.

[moonwatcher64]

Apologies for the delay getting back to you. Today I got chance to follow the steps you kindly sent and they worked like clockwork .... the reset, the rebuild and well, everything ...  absolutely by the numbers.

I also followed your guide on the FW update and that also went perfectly, 100% perfectly. What a good way to spend a Sunday afternoon. I feared the worst but I need not have .... I now have a perfectly up top date system that I can actually access. I even bothered to do some proper device and cable labelling .... how many years has that been waiting to be done? 😁

Many thanks for taking the time. the instructions and guides saved me a ton of time and pain. All the best

[FURRYe38]

Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

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@moonwatcher64 wrote:

Apologies for the delay getting back to you. Today I got chance to follow the steps you kindly sent and they worked like clockwork .... the reset, the rebuild and well, everything ...  absolutely by the numbers.

I also followed your guide on the FW update and that also went perfectly, 100% perfectly. What a good way to spend a Sunday afternoon. I feared the worst but I need not have .... I now have a perfectly up top date system that I can actually access. I even bothered to do some proper device and cable labelling .... how many years has that been waiting to be done? 😁

Many thanks for taking the time. the instructions and guides saved me a ton of time and pain. All the best

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[moonwatcher64]

First class advice and guess who had not even given that the slightest thought? 

yes 100% will do that ... how many times do you just get something working and fail to do that good solid due diligence stuff? In my case, near every time .... but trying to break the habit of a lifetime and start doing this stuff right.

Thanks again .... has been a great technical day.

[FURRYe38]

👍