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LJ3000
Aug 19, 2021Guide
Significant Drop in download speed cbr750
CBR750 — Orbi WiFi 6 DOCSIS 3.1 Mesh WiFi Cable Modem Router Firmware version V4.6.3.6 App version 2.11.0.11 In last two days, my Download speed dropped from between 1200-1400 to 500-600. Had t...
FURRYe38
Aug 19, 2021Guru
How are you speed testing? Wired or wireless?
What devices are you using to speed test with?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Is Armor enabled?
What CTS values are currently set? Under Advanced Tab/Advanced Settings/Wireless Settings
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
- LJ3000Aug 19, 2021Guide2700 sq ft, two satellites. Really everything has been amazing up until I installed latest firmware. The locations of my satellites haven’t changed and good distance apart. The satellites light up as expected, no yellow or pink lights. They are not blinking either. I am having an xfinity tech come out to check my cables inside and out to rule out ISP since it is a newer construction community.
I do the speed test on a computer hard wired into the main orbi and on my phone sitting a foot away from main unit. This didn’t happen before and never had to tweak my settings. Both ways as of right now give me less than 600. Before this issue, I could pull 1200+ MPs on my phone ANYWHERE in the house until a couple days ago so something is up. Will check those other settings and reply shortly. I am not hooked up for armor but I periodically check to make sure the devices connected to my network are good and I change my internet password every six months. I purchased the orbi products to not have to pay Comcast a monthly fee to rent equipment. If I start paying for armor and Netgear customer service I might as well pay xfinity since it only costs 15 bucks a month and they provide all that security stuff. When xfinity comes out today I am going to have them hook up one of their modems to check speed. This will tell me if it is my orbi is causing my issue. Again no problems since Install and have had it since March 2021. Hoping this is just an xfinity issue.
How many devices can I hook up to to this product? I currently have 32 devices. This has also not changed and if anything I had more hooked up last month with no issues.- FURRYe38Aug 19, 2021Guru
Are you speed testing using the built in speed test app on the RBR or with a external speed test app on the PC and mobile device?
I presume this is a FW issue that seems to stem on this v4 version of FW as we are seeing similar behavior on the RBK7 and 8 series which the CBR750 is based off of.
- LJ3000Aug 19, 2021GuideI use the Netgear orbi app on iPhone, and I use the built in speed test on orbi login.com and xfinityspeed test website on my hardwired computer. All consistently give me between 500 and 600 mbps for download speed. These tests used to give me between 1200 and 1400 which made me extremely happy with Netgear. Now I’m not getting the speed I pay for and I really don’t want to have to go back to renting from xfinity after spending so much money on orbi.
Also I have an update. An Xfinity tech just checked lines and all looked good for 1 gig speed. He hooked up one of their modem/router devices and we got 948mbps using xfinity speed test. So it is definitely my orbi with the issue. If this is a firmware thing I really hope Netgear gets this fixed because I’m getting so much crap from my spouse for going the expensive orbi route. :(
I upped the CTS from 64 to 2347 but didn’t observe a change in speed.
2.4 ghz is set to 11
5ghz is set to 44
Would factor resetting my device possibly fix this issue?