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Forum Discussion
Significant Drop in download speed cbr750
CBR750 — Orbi WiFi 6 DOCSIS 3.1 Mesh WiFi Cable Modem Router Firmware version V4.6.3.6 App version 2.11.0.11 In last two days, my Download speed dropped from between 1200-1400 to 500-600. Had t...
I am currently on hold for Netgear support after submtting support ticket #44990902.
I don't have much faith that I can get through. I have been holding over 20 minutes. It is not giving me a approximate wait time but it was counting down from 6400!
I will hang in there for a while. Any other suggestions?
I did finally get through. They had me do a hardwire speed test on Speedtest.net which was better then what I was getting through the web interface or APP. He had me do a factory reset, which I did but then lost phone connection with him. All my phones are VOIP. Hopefully he call back or I will try back with the case number later.
OK, after talking to another Netgear support technician I did another hardwired speedtest.net test at 900+MBS which is where I was before software V4.6.3.6. They think it is a issue with the Orbi App, the web interface and the new software. He said he will escalate it to the Orbi team and get a new version of the firmware to fix it.
Hopefully someone from Netgear will respond to this thread.
Yes, there seems to be a known problem with the Orbi app and onboard Speed test app that are both reporting inaccurate speeds while external speed test app on a wired PC should see to spec speeds.
- I got a case number and a representative missed a callback with me. No matter if I’m hardwired or not, download speed doesn’t top 600 no matter what speed test app I use. After scrolling through other posts Sounds like the new fw version is causing all kinds of different problems with connectivity and speed. I tried downgrading to the previous fw version through admin login but once I got to the page to install, I only had a “no”option so I have up. At this point, my internet still works so I don’t want to make my orbi unstable. I really hope that NG fixes this. My speeds are lower and it just isn’t an app issue. My next step is to do a factory reset.
