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Significant Drop in download speed cbr750
CBR750 — Orbi WiFi 6 DOCSIS 3.1 Mesh WiFi Cable Modem Router Firmware version V4.6.3.6 App version 2.11.0.11 In last two days, my Download speed dropped from between 1200-1400 to 500-600. Had t...
I followed your reset instructions this afternoon and still no change in wireless performance. Satellite refuses to connect to more then one or two of my 36 devices. Used to connect to 10+.
Tinslep wrote:FURRYe38 Appreciate your info. This is pretty much what tech support had me do. I will try it again on a quiet day.
This is way to much to ask a regular user to do. I have recomended this product to others who now have the same issues.
Netgear should allow a rollback or more ideally a update to Comcast to fix the issues.
This update should have been sent out to a beta group to test before rolling it out to everyone.
I started this thread and I checked my satellites and only one or two devices will connect to them too. I don’t know how many people are having this issue but if it’s a small percentage of people based on when we bought our hardware, we will never get a fix. Netgear has missed two scheduled callbacks with me. I am super frustrated with this situation and I agree that Production testing should have been done prior to a firmware release. Although I doubt a big company like Netgear would release an update that crippled the majority of their customers. I work for a large company and stuff is tested so many times that it rarely has issues and if it does, a fix is done immediately or there is a rollback strategy.
- I always assumed the Orbi App correctly reflected speed from modem (also Netgear), given I paid for xfinity gig + speed. I know it drops after that (or at least I have been told that) but now wondering if it ever was correct and if I ever received gig + speed.
Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch?Are you speed testing using the Orbi app or CBRs onboard speed test app, or using external speed test apps on a wired PC?
I'll see if I can get someone to look into this again for you.
LJ3000 wrote:
I started this thread and I checked my satellites and only one or two devices will connect to them too. I don’t know how many people are having this issue but if it’s a small percentage of people based on when we bought our hardware, we will never get a fix. Netgear has missed two scheduled callbacks with me. I am super frustrated with this situation and I agree that Production testing should have been done prior to a firmware release. Although I doubt a big company like Netgear would release an update that crippled the majority of their customers. I work for a large company and stuff is tested so many times that it rarely has issues and if it does, a fix is done immediately or there is a rollback strategy.Like an idiot I did the update and my wifi speeds have suffered a lot AND it drops all coverage 2x a day.
- Your dropping wifi coverage now too? I thought it was my provider! I am experiencing the same issues and have also reached out to netgear support to no avail. WTF! Netgear you have the power to help us! Roll back that last firmware update! This is not right can anyone from Netgear please comment on this and help us?!? My wife works from home and this is killing us!
I recommend you contact NG support and ask for help and information regarding this.
Triggs21 wrote:
Your dropping wifi coverage now too? I thought it was my provider! I am experiencing the same issues and have also reached out to netgear support to no avail. WTF! Netgear you have the power to help us! Roll back that last firmware update! This is not right can anyone from Netgear please comment on this and help us?!? My wife works from home and this is killing us!- Switched to an older orbi model just to test my theory and since then we havent had any disconnection or incorrect speed readings. Whereas on the wifi 6 model and the most recent firmware we were experiencing disconnects at least twice a day.
I recommend you contact NG support and ask for help and information regarding this.
- I already did. I am posting my troubleshooting tips for other people who may be experiencing the same problem
