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Forum Discussion
LJ3000
Aug 19, 2021Guide
Significant Drop in download speed cbr750
CBR750 — Orbi WiFi 6 DOCSIS 3.1 Mesh WiFi Cable Modem Router Firmware version V4.6.3.6 App version 2.11.0.11 In last two days, my Download speed dropped from between 1200-1400 to 500-600. Had t...
Retired_Member
Jan 16, 2022I have fixed this by switching my main Orbi to AP mode then back to router mode. It did a reset by itself and now the speed are back up to normal after 4 weeks of slow speeds following the update.
- FURRYe38Jan 16, 2022Guru
What NG Orbi model do you have?
Retired_Member wrote:
I have fixed this by switching my main Orbi to AP mode then back to router mode. It did a reset by itself and now the speed are back up to normal after 4 weeks of slow speeds following the update.- Retired_MemberJan 16, 2022I have the rbr 750 triband with firmware v4.6.5.14
And app version 2.13.1.4- CdhappzJan 16, 2022AspirantSo after the new firmware the speed tests have increased back to normal speeds. I however was experiencing a separate issue. My internet was still unstable. Meaning randomly I would get a connected but no internet message on my galaxy s21. Also my family would have major issues using FaceTime on their iPhone. I finally traced the issue to my Samsung TV! Here's the issue and I suspect others may have this problem. The orbi does not have separate selections for 2.4 and 5ghz networks, the router decides internally which device goes on what network. My brand new Samsung smart tv according to samasung operates on the 2.4ghz wifi but when I checked in the orbi it was connected to the 5ghz connection. On the Samsung forums it is stated it is possible to connect to the 5ghz network but you need to connect to the 2.4ghz for stable function. So since I can not do that thanks to the orbis fantastic programing(heavy sarcasm) I have disabled my internet connection through the TV itself and have bypassed it with a firestick. While I'm happy I was able to work around this issue cheaply I am unhappy I had to do this at all. As much as I love the orbi some of the features are not great from a software standpoint and need improvement. Hope this helps others and I will be starting a separate thread for this issue in hopes others might be saved from weeks/months of frustration