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Forum Discussion
Significant Drop in download speed cbr750
CBR750 — Orbi WiFi 6 DOCSIS 3.1 Mesh WiFi Cable Modem Router Firmware version V4.6.3.6 App version 2.11.0.11 In last two days, my Download speed dropped from between 1200-1400 to 500-600. Had t...
FYI, it's up to wifi devices to pick and chose where they connect too. Orb only provides the platform and radios to connect too. If devices are dual band, then most devices will choose 5Ghz over 2.4Ghz since 5Ghz offers higher speeds and for some, better performances over 2.4Ghz. So if the Samsung TV recommends 2.4Ghz over 5Ghz this seems that that Mfr needs to tune up there TV FW to work better on 5Ghz. However there maybe a distance issue as well if the TV is too far from the RBR or RBS, it may not switch to 2.4Ghz in which the TV FW seems to still need some tuning. You can help this by changing the power output on the CBR750 on the 5Ghz radio from 100% to 50% or try 25% and see if the TV will switch to 2.4Ghz. Under Advanced Tab/Advanced Settings/Wireless Settings
You can also see if setting CTS to 2347 on the CBR will help.
Also try disabling AX mode on 2.4Ghz on the CBR under the Basic Tab/Wireless settings. Remove the check mark next to 2.4G. Apply the setting.
Cdhappz wrote:
So after the new firmware the speed tests have increased back to normal speeds. I however was experiencing a separate issue. My internet was still unstable. Meaning randomly I would get a connected but no internet message on my galaxy s21. Also my family would have major issues using FaceTime on their iPhone. I finally traced the issue to my Samsung TV! Here's the issue and I suspect others may have this problem. The orbi does not have separate selections for 2.4 and 5ghz networks, the router decides internally which device goes on what network. My brand new Samsung smart tv according to samasung operates on the 2.4ghz wifi but when I checked in the orbi it was connected to the 5ghz connection. On the Samsung forums it is stated it is possible to connect to the 5ghz network but you need to connect to the 2.4ghz for stable function. So since I can not do that thanks to the orbis fantastic programing(heavy sarcasm) I have disabled my internet connection through the TV itself and have bypassed it with a firestick. While I'm happy I was able to work around this issue cheaply I am unhappy I had to do this at all. As much as I love the orbi some of the features are not great from a software standpoint and need improvement. Hope this helps others and I will be starting a separate thread for this issue in hopes others might be saved from weeks/months of frustration
I agree this is a samsung tv issue I just wanted to put this out there because it could be causing someone else's instability and random wifi disconnects. I really don't want to limit the range of the 5ghz network as none of my other devices have this issue. I also don't think distance is an issue as the TV is a max of 20 feet away from the router. I'll attach the samsung forum screenshot stating basically what I am talking about. For me the firestick was a better work around because that connects with no issues
