Suddenly unable to connect to RBR750 interface using app or browser

[DaveHe]

Hello,

I have an RBR750 and am unable to connect to it using the Orbi app, or via browser. I have restarted the system and tried from different clients but can't seem to connect. The router is working fine, but I need to make some changes to the setup and can't get in!

Does anyone know what might be causing this? Any advice much appreciated 🙂

thanks!!

[ChristineT]

Hello @DaveHe ,

This may be related to an issue described in this thread.

NETGEAR is rolling out a fix for an issue affecting the Orbi RBK85x and RBK75x Series Mesh Systems. 

I recommend restarting the router by unplugging it for approximately 10 seconds and plugging it back in.  If the first restart does not resolve the issue please try restarting the router one more time. If the issue persists please send me a private message with your serial number and I can investigate this further.

Please let me know the results of the restart.

Kind Regards,

Christine