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Tracking/logging orbi satellite connection outages
I have an Orbi AX6000 kit (RBK852, for some reason, this model isn't available in the model dropdown) and the connection to my satellite keeps dropping randomly. The only way I can tell is because I h...
kevin009 wrote:
I'm not sure what else I could connect directly to the satellite to test if it's the satellite or not. Maybe another camera that has it's own power source. I'll have to do some digging.
At 2 seconds, missing 90 in a row comes to three minutes of no response. The satellite itself appears to be responding, but devices 'wired' to the satellite have these gaps. Would be useful to know if the cameras experience the lack of response at the same time.
It is getting rare for consumers to have devices with Ethernet ports, which complicates troubleshooting this sort of thing. Does this PoE switch have an IP address?
There have been some posts on the forum regarding 850-series satellite problems. As I do not have an 850, I confess to not paying a lot of attention to the specifics. It might be worth some time skimming the AX forum to see if any posts seem to relate to your situation.
It also might be useful to manually update the firmware to the most recent version on the support web site:
https://www.netgear.com/support/product/rbr850.aspx#download
Yeah, I had it set for 2 seconds as well. I've just updated my logging to only log failures and I've only set it to ping one camera (to clean up the logging file and make it easier to spot trends).
Yeah, all of the cameras are connected to the PoE switch. I'm not sure what else I could connect directly to the satellite to test if it's the satellite or not. Maybe another camera that has it's on power source. I'll have to do some digging.
kevin009 wrote:
I'm not sure what else I could connect directly to the satellite to test if it's the satellite or not. Maybe another camera that has it's own power source. I'll have to do some digging.
At 2 seconds, missing 90 in a row comes to three minutes of no response. The satellite itself appears to be responding, but devices 'wired' to the satellite have these gaps. Would be useful to know if the cameras experience the lack of response at the same time.
It is getting rare for consumers to have devices with Ethernet ports, which complicates troubleshooting this sort of thing. Does this PoE switch have an IP address?
There have been some posts on the forum regarding 850-series satellite problems. As I do not have an 850, I confess to not paying a lot of attention to the specifics. It might be worth some time skimming the AX forum to see if any posts seem to relate to your situation.
It also might be useful to manually update the firmware to the most recent version on the support web site:
https://www.netgear.com/support/product/rbr850.aspx#download
I'm glad you mentioned that. I looked back at one of my first collections the first time I was recording outages and I did notice a pattern. I filtered out all but one camera and the router and satellite and I noticed that the router and then the satellite wouldn't respond to one (sometimes two) ping requests, then the camera wouldn't respond for a few minutes (see attachment). This pretty much happens every time. If it were my PoE switch, the router/satellite wouldn't have any issues responding, right?
I try to use only ethernet cameras because I find WiFi too unreliable for security devices.
Yeah, I'll go lurk in the 850 forums just to see if I can find any additional info.
I have already updated the firmware on both devices when you last recommended it and the results that I shared in my last post were with the new firmware, so unfortunately, that didn't help stabilize my connection. I'm still confused why it isn't able to see that there is new firmware.Ah wait. I just thought I didn't recognize the version number in the link you provided, and I double checked and I downloaded and updated to 4.6.7.13 last week, but 4.6.8.2 was just released.....yesterday it looks like? And my router and satellite are both at 4.6.8.2, so it looks like my auto-update issue is fixed. Maybe this latest update will fix my issue, but I don't have high hopes as I was still seeing pings not being responded to last night.
Just an update, but I've been running that ping tool for almost a week now after updating to the latest firmware and I think that greatly improved things. The router/satellite only had 5 failed pings which I would think is well within acceptable range. The camera I was pinging had about 60 failed pings all at once (so that was about 30 seconds), but that was only at one time, so I think the issue was the old firmware as things are MUCH more stable (I would like to have the camera down to the same amount of failed pings as the satellite (5) but maybe there will be a future firmware improvement in the future).
I just wanted to report back and say that I think this issue can be put to bed and to say thanks for all the tips and tools that got me to stop pulling out my hair (there's not much left)!
TTFN.Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-SystemAh, good call, thanks!
