I actually have the AX6000 Orbi mesh system and couldn't find it on the list, but I think it is the same as the RBK53. I have recently installed the AX6000 system system and been very happy with the coverage and speed for the most part. I am having one issue which can be a bit irritating, and I never had it with my old wifi system (I have maintained the same ISP). Occassionaly, I will try and click a link or go to a website, and I will get an error back that there is no internet connection. This happens on both Chrome and Firefox, and have had that issue both with my wired desktop, two different wireless laptops, my iPad, and a Dakboard I have set up for our family calendar. If I hit refresh on the browser, it will almost always immediately reload, but it is irritating and happens a few time each day. It is especially irritating on the Dakboard, because if it can't find an internet connection when it looks for one it will go to an error screen which requires a reboot and will then immediately go to the site OK. I never had this issue with my past system. I have also manually repowered everything up and down, as well as had a power outage last week and it is the same issue before and after.Is there some sort of setting that could cause this on the Orbi? It is happeneing on both wired and wireless, so I don't think it has anything to do with the satellites. It almost seems like maybe a power saving feature where it takes it just a split second too long to serve up an internet connection? Any ideas on what could be causing this, because the system has been wonderful besides this issue. Thanks!

Furry, This sounds like a potential issue with the RTS/CTS settings, no? This last firmware set the threshold down to 64, where previously it was 2347. Check and adjust if necessary.

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Is the Orbi system operating in Router or AP mode?What is the size of your home? Sq Ft?What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

Thanks for the response! I just updated my firmware a few weeks back to V3.2.10.11_1.2.12 and just looked today and it it says its the most recent, but I've been having the same issue before and after the update. ISP is Spectrum gigabit, and I have their equipment in bridge mode working as a modem and using the Orbi system as the router. I had the same set up with my Nighthawk and didn't have the brief connection issues. The ISP modem router is the e31u2v1. I have two satellites set up, one in a bedroom probably about 25 feet away and another in a back playroom about 35 feet away. I haven't noticed any of them having issues connecting. My house is about 6000 square feet. The issue I'm having occurs on my desktop computer as well that is connected directly to the main Orbi router (no switch between), and I'm having it on wireless devices as well. I didn't have this issue on my old Nighthawk system, but the coverage really sucked on that one. My wifi coverage and speed is much better with the Orbi.

Has a factory reset and setup from scratch been performed since last update? I would try this.

Ya I was going to see if a reset maybe needed first. Of course 2346 or 7 would be a godo step as well.

Very Brief Internet Connection Issues

12 Replies

FURRYe38
Guru
Apr 16, 2020
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
- msinex
  Apprentice
  Apr 16, 2020
  Thanks for the response!
  
  I just updated my firmware a few weeks back to V3.2.10.11_1.2.12 and just looked today and it it says its the most recent, but I've been having the same issue before and after the update.
  
  ISP is Spectrum gigabit, and I have their equipment in bridge mode working as a modem and using the Orbi system as the router. I had the same set up with my Nighthawk and didn't have the brief connection issues. The ISP modem router is the e31u2v1.
  
  I have two satellites set up, one in a bedroom probably about 25 feet away and another in a back playroom about 35 feet away. I haven't noticed any of them having issues connecting. My house is about 6000 square feet.
  
  The issue I'm having occurs on my desktop computer as well that is connected directly to the main Orbi router (no switch between), and I'm having it on wireless devices as well. I didn't have this issue on my old Nighthawk system, but the coverage really sucked on that one. My wifi coverage and speed is much better with the Orbi.
  - FURRYe38
    Guru
    Apr 16, 2020
    Has a factory reset and setup from scratch been performed since last update? I would try this.

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Very Brief Internet Connection Issues