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When will you fix the issue with orbi rbr750 wifi dropping issues!!!
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When will you fix the issue with orbi rbr750 wifi dropping issues!!!
Seeing lots of posts about internet dropping with the most recent firmware
I have a fttp (fibre to the premise) setup where the termination point is the “modem”. All you need to do is add a router…simple.
But in the last couple month the performance of my rbr750 is to the point of it becoming a boat anchor.
I have 2 satellites. One is connected via a cat6 cable. I then run another cable to a work laptop because it’s the ONLY way to ensure my WebEx meetings don’t drop (occurs numerous times per hour where wifi just disconnects and all devices drop)
all have the latest firmware. All have been factory resets NUMEROUS times. I’ve tried to downgrade to a much older version but the router won’t let me….. that leaves one option. Listen to your customers and fix the problem.
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Re: When will you fix the issue with orbi rbr750 wifi dropping issues!!!
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Armor, SPC, Traffic Meter.
Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
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Re: When will you fix the issue with orbi rbr750 wifi dropping issues!!!
What Firmware version is currently loaded? V4.6.5.14
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? It’s a NBN fibre termination point.
What is the size of your home? Sq Ft? 490
What is the distance between the router and ? satellite(s)? 30 feet or more is recommended in between RBR and RBS? to begin with depending upon building materials when wirelessly connected. Closes wifi linked one is about 45 feet. The one upstairs is about 70-80 feet but it’s connected via lan cable
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ?
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz. It is auto and 48
Any Wifi Neighbors near by? If so, how many? Maybe 1 or 2 available upstairs. None downstairs
Try disabling the following and see:
Armor, SPC, Traffic Meter. Both are disabled
Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings I can’t select any of these as they are blanked out / not selectable
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Re: When will you fix the issue with orbi rbr750 wifi dropping issues!!!
"What is the size of your home? Sq Ft? 490" Is this in Feet or Meters?
So if you turn OFF both RBS, does the RBR have problems still?
Try Channels 1 and 40.
What channels are the neighbors using?
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Re: When will you fix the issue with orbi rbr750 wifi dropping issues!!!
worked it out better overnight....its someware between 430-450 square mtrs (4800 sq feet roughly). if i turn off the satelites i get next to no coverage in my office upstairs
no idea about neibours channels as the are secured and i couldn't guess who is who. ive changed it to 1 and 40 as suggested.
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Re: When will you fix the issue with orbi rbr750 wifi dropping issues!!!
this is the only messages/errors in the logs
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Re: When will you fix the issue with orbi rbr750 wifi dropping issues!!!
Ok. Power ON just 1 RBS. Not the 2nd one. Make sure it's out at 30 feet for maybe 40 feet away from the RBR.
For that size of home, you really only need the RBR and 1 RBS placed out well.
There is a thing of havng too much wifi:
@MarkhAUS wrote:
worked it out better overnight....its someware between 430-450 square mtrs (4800 sq feet roughly). if i turn off the satelites i get next to no coverage in my office upstairs
no idea about neibours channels as the are secured and i couldn't guess who is who. ive changed it to 1 and 40 as suggested.
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Re: When will you fix the issue with orbi rbr750 wifi dropping issues!!!
I’ve moved the satellites to opposite ends of the house with the router about mid way and the issue is better.
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Re: When will you fix the issue with orbi rbr750 wifi dropping issues!!!
👍
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
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Re: When will you fix the issue with orbi rbr750 wifi dropping issues!!!
Just an update.
issue still occurs but now it’s only a couple of time a day rather.
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Re: When will you fix the issue with orbi rbr750 wifi dropping issues!!!
Lets turn OFF one of the RBS...
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