HiI have the newest Orbi setup at home: wifi 6e with two satellites and a router.I cannot access my Homekit appliances from outside of my house.Any help is appreciated.Thanks

Was the new Orbi system set up with exactly the same WiFi name (SSID) and password as the one it replaced? (That HomeKit was working correctly with before the change?)

This article seems to focus on the HomeKit Hub: https://www.imore.com/no-response-homekit-error#:~:text=Reboot%20all%20the%20things,an%20unresponsive%20accessory%20available%20again. Although the HomeKit Hub has probably already been restarted (?) reset(?)

Yes of course. And homekit works as long as I am within wifi range.

The reasoning is pretty straightforward: Remote access works. Change router. Remote access no longer works. ERGO: it must be something about the router. Thus the task is to find this mysterious difference. On the other hand: Orbi routers know absolutely nothing about Apple HomeKit. They see devices that are connected and route traffic between them and to/from the Internet. Apple HomeKit very likely provides remote access by opening a connection to the Apple "cloud" so that the smartphone app can relay information to/from the Hub. Either this connection is no longer being made or the smartphone app no longer finds the correct link in the Apple cloud. There are people on the forum who have both the Orbi 960 and HomeKit. Maybe one of them will have insights into the problem. Short of that, the only recourse seems to be: Searching the internet for how to fix issues with remote access to HomeKit. Changing random settings in the router, such as: Change IPv6 (if it's on, turn it off. if it's off, turn it on.) Sorry to be so inept.

Wifi 6 E System - no Homekit? | NETGEAR Communities

11 Replies

CrimpOn
Guru
Jul 03, 2022
Was the new Orbi system set up with exactly the same WiFi name (SSID) and password as the one it replaced?

(That HomeKit was working correctly with before the change?)
- Pony_Dus
  Aspirant
  Jul 03, 2022
  Yes and yes
  - CrimpOn
    Guru
    Jul 03, 2022
    This article seems to focus on the HomeKit Hub:
    
    https://www.imore.com/no-response-homekit-error#:~:text=Reboot%20all%20the%20things,an%20unresponsive%20accessory%20available%20again.
    
    Although the HomeKit Hub has probably already been restarted (?) reset(?)

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Wifi 6 E System - no Homekit?