Orbi WiFi 7 RBE973
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Wifi continues to drop connection with Google Chromebooks

cclark1974
Aspirant

Wifi continues to drop connection with Google Chromebooks

Im having a real problem, the Wifi on the Google Chromebooks that are connected in my home wifi continually is dropping, I had a conversation with support we made a few changes it still has been an issue.  I had a Google nest before this and havent had these kind of problems before. Any Ideas?

 

Router Details:

Hardware VersionRBR850
 
Firmware VersionV3.2.18.1_1.4.14
 
GUI Language VersionV3.0.0.51_2.1.30.3
 
Operation ModeRouter
Message 1 of 4
FURRYe38
Guru

Re: Wifi continues to drop connection with Google Chromebooks

Try changing CTS values to 2347? 

Try disabling AX mode on the RBR? 

 

Has a full power OFF of the RBR and RBS for 30 seconds then back ON been performed? 

Message 2 of 4
cclark1974
Aspirant

Re: Wifi continues to drop connection with Google Chromebooks

If I disable AX mode Iose Wifi6 for compatible devices right?  I CTS set to 2437 on both 5Ghz and 2 Ghz channels...

 

Message 3 of 4
FURRYe38
Guru

Re: Wifi continues to drop connection with Google Chromebooks

Yes. Something to try on 2.4ghz only and see if the devices continue to drop connection...

Not the first time these device have had problems with Orbi AX. 

Message 4 of 4
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