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Forum Discussion
Solved
so my internet access randomly went down at 3 am ( of course)....RBR750 and 3 satellites....
Was there an update or a change from comcast?? my orbis were on and I was connected to the network, but no internet access. So I went and unplugged the modem and waited till it came back on (ARRIS S...
UPDATE
My system had gone down at like 3:45 AM last Saturday morning and I new it was down but said to hell with it ....I am not getting out of bed to fix it, I'll do it when I wake up.
Next thing I know, it all started working again around 8 am.
More interesting is that my next door neighbor had been losing internet and I saw comcast there, and I have since found out that Xfinity told her that something wasnt right up on the pole and told her it could cause a fire- then the local electric company was up on the pole very shortly thereafter, and he said that whatever he was doing could have been related to it all. ( Iam trying to get details from my neighbor and will post if I get additional info that could be of any help to anyone)
Long story short, it seems like whatever they all did has helped my Orbi as I went and did a complete unplug of my Arris S33, then plugged it back in ( which previously would have been the kiss of death) it power cycled, came back online, and everything came back on and worked. Then to go a step further, I rebooted the Orbi system ( which has never ever worked since the day I installed the system over a year ago) it rebooted, went through all its stages and lights etc and then VERY quickly went magenta and then came back online, ALL BY ITSELF with ZERO interaction from me, no can't get IP address issues, no problems at all.
SETTINGS:
SIP is default setting (which is disabled on Orbi RBR750)
IPV 6 ENABLED
default IP pool 100-200
MANUALLY ENTERED IPV 4 DNS Servers for Cloudflare
1.1.1.1
1.0.0.1
Manually entered IPV 6 Servers for Cloudflare as well
2606.4700.4700.0.0.0.0.1111
2606.4700.4700.0.0.0.0.1001
If you need to know anything else let me know. I do thank you (everyone) for your help in trying to solve this.
Best Regards
Do you have the CBK750 or RBK 750 system?
The RBK 753 is the one in use. Since the whole system was down I figured it was a good time to upgrade the firmware. It's just a real constant pain in the ass you can back up settings in a config file and try to restore them and it just doesn't ever work. The only time it ever Works properly is after you do a factory reset and go through line by line and it takes a good half hour every time. I even have the modem and the router hooked up into an APC backup power to prevent any hiccups or headaches, but nonetheless I wake up 6:00 in the morning my Wi-Fi is down for no apparent reason.
Makes me wonder if there is a environment issue or configuration issue causing problems. If you see this across both the CBR and RBK systems, this would point to something around your environment.
There has been some known ISP services issues with CC/XF over the past several months.
I've not seen this issue on my 7 series nor CBR when I had it running about a year ago. Just got a RBR750 from someone off Reddit that couldn't get his working with RBS ethernet connected to the RBR. Worked just fine for me and my ethernet connected RBS. Ran full on 7 days with zero issues.What line by line configurations are you doing after a FR and setup from scratch?
Are you enabling the SW features like Armor, SPC and Traffic Meter?
Any IP address reservations or port forward configurations?
What channels are you using? I use 1 and 40 here. I've got a next door neighbor with a Orbi system so I try to keep as far away channelwise.
Something you might try, test the RBR out in a different location, i.e. friend or family if possible. Would be telling if the problem followed or not.
What line by line configurations are you doing after a FR and setup from scratch? Enabling SIP, IP pool 100-200
20/40 coexist off, when all thoseare done I change network name, then apply. then after it comes back on I can change password to my previous password so all my devices reconnect. finally I re enable guest network and pass
Are you enabling the SW features like Armor, SPC and Traffic Meter? No /none
Any IP address reservations or port forward configurations? no
What channels are you using? Auto on 2.4 and 48 on 5gig
I am assuming it is set off by something comcast is doing??? I have no idea...
Is the RBR the only router you have on hand at the moment?
What region of the USA are you located?
Seems like there is a problem between the modem and RBR. IF the RBR is loosing it's connection with the modem, there is a problem at the RBRs WAN port, cabling issue, modem is having issues or the ISP services are causing problems.
I'd agree with FURRYe38, what else is in your environment and settings?
I have a RBK752 system currently and its been pretty rock solid and the only time its down is if I'm messing with it.What modem/gateway is it connected to?
How big is the home and what is it made of material wise?
What firmware version are you on with the router and the satellites?
Arris S33 normal colonial house, no lead lined walls....lol that wouldnt make the orbi lose connection to the modem though its hardwired. the WIFI will be up but no internet. then after all reboots etc, unplug modem unplug router....wait 2 minutes plug modem in....wait...plug router in. I don't even bother anymore. I know I have to factory reset and start over.
