unable to flash router in 960 mesh system

[t0ny103]

Anyone having this issue with not being able to flash the main router? I was able to flash the satellite's as instructed first, and now no option to update main router. Any advice? 

[CrimpOn · Accepted solution]

On the Manual Update page, the router update is "above the line".  Browse to the location of the router firmware file and then upload it.

Satellites appear "below the line".

[FURRYe38]

Download the v.31 RBR FW file to your PC, then use the manual tab and after the .zip file is unpacked, send the .chk file to the RBRs web page. 

[schumaku]

No idea why not both the satellite and the router firmware was made available for live update, or why the router part might have been revoked.

Find both here RBRE960 / RBSE960 Firmware Version 7.2.6.31 ...

Fellow @FURRYe38 nicely published the same in late March 2024 in this community section before.

[t0ny103]

I tried that and only the 2 satellites appear on the manual update. The main router does not show up on the manual update list as shown on the screenshot I posted.

It’s strange.

[CrimpOn · Accepted solution]

On the Manual Update page, the router update is "above the line".  Browse to the location of the router firmware file and then upload it.

Satellites appear "below the line".

[FURRYe38]

Ya, seems odd, like the RBR serial number wasn't included in the AU system but the RBS serials were. 

You'll be ok to manually update the RBR by downloading the RBR file and applying it using the manual tab there. 

[t0ny103]

It worked!! It gave me an error wen I tried this upload option yesterday.

[FURRYe38]

After the RBR is updated and all is back to ready, I recommend a power OFF of the RBR and RBS for 1 minute, then back ON with the RBR first, give 30 seconds then turn on the 1st RBS, give another 30 seconds then back on with the 2nd RBS. After 5-10 minutes, system should be settled in and working well for you. 

If all is good, make a new backup configuration to file for safe keeping:

https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System

[t0ny103]

I’ll try that. I appreciate the help!

[FURRYe38]

Any progress on this?