401 Unauthorized When Trying to Access Web Interface

I get the 401 unauthorized error when I try to access my router settings via the web interface. It doesn't seem to matter what device I use or whether I try orbilogin.net / routerlogin.net or the actual IP address. It also doesn't matter if I'm on WiFi or hardwired. The app works but is obviously limited. I've also had issues recently where some devices will (seemingly) randomly lose their internet connection while others will continue working just fine (a reboot fixes this for maybe a day or 2 and then it comes back).

I have 2 satellites (RBS20) and 31 devices on my network. The router is directly connected to my ISPs Optical Network Terminal (ONT).

After reboot and factory reset & reconfigure, the problem persists.

Any help would be greatly appreciated.

Thanks

FURRYe38
Apr 12, 2021
What browser are you using?
Try a different browser? IE11, Edge or Firefox?

When you reset the RBR, try disconnecting the RBR from the modem first. Then try connecting a browser to 192.168.1.1?

7 Replies

FURRYe38
Guru
Apr 12, 2021
Any progress on this?
Be sure your entering correct values for the log in.
- ProblematicOrbi
  Aspirant
  Apr 12, 2021
  Nope. '
  No luck logging in. I can factory reset, set a new password and the problem persists.
  I can't even get to the actual login page. I'm immediately prompted to enter my serial number to reset the password, which I've done and it just leads me back to the same place.
  - FURRYe38
    Guru
    Apr 12, 2021
    What browser are you using?
    Try a different browser? IE11, Edge or Firefox?
    
    When you reset the RBR, try disconnecting the RBR from the modem first. Then try connecting a browser to 192.168.1.1?
vajim
Master
Apr 12, 2021
what is this Optical Network Terminal (ONT)?

how is it configured to work with the Orbi?

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401 Unauthorized When Trying to Access Web Interface