NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ProblematicOrbi
Apr 02, 2021Aspirant
401 Unauthorized When Trying to Access Web Interface
I get the 401 unauthorized error when I try to access my router settings via the web interface. It doesn't seem to matter what device I use or whether I try orbilogin.net / routerlogin.net or the actual IP address. It also doesn't matter if I'm on WiFi or hardwired. The app works but is obviously limited. I've also had issues recently where some devices will (seemingly) randomly lose their internet connection while others will continue working just fine (a reboot fixes this for maybe a day or 2 and then it comes back).
I have 2 satellites (RBS20) and 31 devices on my network. The router is directly connected to my ISPs Optical Network Terminal (ONT).
After reboot and factory reset & reconfigure, the problem persists.
Any help would be greatly appreciated.
Thanks
What browser are you using?
Try a different browser? IE11, Edge or Firefox?
When you reset the RBR, try disconnecting the RBR from the modem first. Then try connecting a browser to 192.168.1.1?
7 Replies
Sort By
Any progress on this?
Be sure your entering correct values for the log in.
- ProblematicOrbiAspirant
Nope. '
No luck logging in. I can factory reset, set a new password and the problem persists.
I can't even get to the actual login page. I'm immediately prompted to enter my serial number to reset the password, which I've done and it just leads me back to the same place.
What browser are you using?
Try a different browser? IE11, Edge or Firefox?
When you reset the RBR, try disconnecting the RBR from the modem first. Then try connecting a browser to 192.168.1.1?
- vajimMaster
what is this Optical Network Terminal (ONT)?
how is it configured to work with the Orbi?