NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Almost officially done with Netgear Orbi and their support due to not fixing the wifi issues
I am done waiting not hearing anything back from their engineering team to fix this issue. It's been 3 weeks now with no fix. I pretty much told them, they have till Feb. 10th before I purchase a d...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
Hello Tooljunkie
If you believe that your devices are dropping because they keep switching back and forth between the units try to move the satellite a greater distance away from the main unit.
DarrenM
I have a 3300 sq ft house. My cable comes in at the middle of the basement, which has (2) 8' cement walls (daylight rambler). I put the Orbi in the middle of the basement and then one satellite about 40' away and the other one about 10' away (both upstairs).
I don't know that I can move the satellites further away. I could take one down and leave it in the box, but this seems like a waste of money. The issue I was having was lack of wifi above the 2 cement walls (backyard, garage, driveway). Would I be better served taking the Orbi back and getting an AC2600 type router or something with more signal strength? I was running a Netgear R7000 before; however, we were dropping phone calls all the time.
The Orbi seems to drop when we walk around the house, too.