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Forum Discussion
Announcing availability of OrbiOS 2.1
We’re excited to announce that OrbiOS 2.1 is now available for immediate download here: https://www.netgear.com/support/product/RBK50.aspx#download https://www.netgear.com/support/product/RBK40.asp...
Let me give you a quick update. We've been following this and other threads on OrbiOS 2.1. There are 2 issues that we're tracking
1. Attached Client Devices aren't showing up correctly on the right Orbi. For the most part, it shows the devices are attached to the Router, even though they've roamed onto a Satellite.
2. The Attached Devices page isn't being populated. To clarify these devices are still connected through the Orbi to the Internet. The issue is that the UI isn't representing it correctly.
We've got a fix that addresses these issues coming soon. I can't provide a date right now due to corporate policies, but soon.
Orbi Product Management
- Whilst that’s good to hear, what about the satellites? Why do they keep disconnecting ? When will this be addressed?
MrX911 wrote:
Whilst that’s good to hear, what about the satellites? Why do they keep disconnecting ? When will this be addressed?Unfortunately, I don't think this is an issue more than a small minority of people are experiencing. If you have this issue and you are off your warranty period, then I would suggest you try to reconfigure your Orbi or sell it, as I don't believe Netgear will address this.
Wow really? We are complaining about disconnects and slow speeds that make the device unusable and you comment on things not showing up in the GUI? Your priorities are not where they need to be.
This is why I have a $650 set of paperweights and went out and bought Eero last night. All my stuff is working right now, and THAT is what matters.
Guess I'm officially done with Netgear.
I’ve been EXTREMEMLY tolerant and helpfu over the past year. After month of problems things finally improved. On 2.0.74. And now 2.1 is back to bad completely. I get home and the first thing the daughter asks is if I can fix the WiFi. She didn’t even have a clue anything was upgraded but certainly knew it was bad. And the icing on the cake... I read this thread and product management only acknowledges user interface related issues ..,, are you kidding me?We bought these damn things because they were supposed to help with connectivity and bandwidth. What we’ve gotten is a total headache. Costco is usually decent about their returns I’ll be talking with them tonight.
- Giving up.
I’m in the UK, what alternative systems have people thought of moving too?
I want Eero but not available yet in the UK. Google Wi-fi doesn’t do Bridge mode in Mesh mode. Anyone tried Amplify HD?
AmitR - does Netgear also recognize the disconnects (both loss of internet, and loss of the wi-fi network in general) that also appear to be a significant issue with 2.1? Are there any plans to address those problems?
I've experienced it myself...recent brand new install of RBK30. Arrived w/1.x on it - rock solid. Upgraded to 2.1 on my RBW30 last night...disconnects start happening (loss of wi-fi network entirely, or loss of internet on wi-fi network) across all connected devices from last night after upgrade until this morning. Roll back RBW30 to 2.0.0.34, and all is well again.
The basic stability and reliability of the wi-fi/internet connection is a MUCH bigger issue than the display issues in the router EWS. '
Do you have any info on investigations/progress on those issues?
Amit-
A possible third issue. I am also seeing the Orbi Satellites themselves show up as attached devices rather than as satellites.
Some details: I am running my Orbi system (with two satellites) in AP mode. The Orbi's are connected via ethernet to a Ubiquiti Edgemax router. (They were not connected prior to the 2.1 release as that broke my network, connected now to take advantage of the ethernet backhaul feature.) I am not having any connectivity problems, just UI issues. When I first updated to 2.1, I saw only ~5 devices in the attached devices list with none of the satellites. But everything worked. Over the next day or so all devices including the satellites populated for a total of ~30 devices with everything showing as being directly connected to the router. When I visit the satellites directly via their IP address I can see that devices are actually connecting via the satellites, but that is not shown in the UI of the router. This is true on the web interface and in the iOS app.
Hope this helps.
-robert
updated smoothly. wired backhaul works fine. finally nice to have that feature. router shows all satellite connections as wired, not what I wanted but having used the linksys velop system prior to orbi the same thing happened, except this such a much better product.
Upgraded to 2.1.1.16. No change in behavior:
-system stable and working in AP mode with ethernet backhaul
-all devices including satellites show as directly attached to router
-no listings in satellite section (I have 2 satellites)
-same behavior in multiple browsers with cleared caches and in the iOS app
-robert
rce3 wrote:Upgraded to 2.1.1.16. No change in behavior:
-system stable and working in AP mode with ethernet backhaul
-all devices including satellites show as directly attached to router
-no listings in satellite section (I have 2 satellites)
-same behavior in multiple browsers with cleared caches and in the iOS app
-robert
Don't know if you updated properly - this updated fixed the display issue for me. You may want to try re-deploy the updates again. First satellites and then the router.
Make sure your satellites are working and not too close to the router, since if they are devices will prefer to attach to the router because that would be the best path.
No acknowledgement of the disconnect issues! What's going on?
While the issues you stated should be fixed they appear to be comestic. The disconnects are actually impacting core functionality of this product. No connectivity = useless WiFi.
I am still in the return window and if I don't hear something Orbi's will definitely be going back.
I will be contacting Costco soon to recommend them to stop stocking the Orbi. I will be pointing them to messages in this forum as evidence for Netgear's awful customer service.
My suggestion is if you can return it, do it while you can. Otherwise you will be stuck like us, wasting time (a lot of time) troubleshooting.
It's extremely frustrating that netgear cannot get this straighten out. I was in the middle of doing something very important and my internet disconnected yesterday. This happens constantly throughout the day and I cannot get a stable connection.
