NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

BigRune's avatar
BigRune
Apprentice
Feb 26, 2020
Solved

Another RBR50 Dropping Internet Connection

OK, so now I just about had it with this Netgear setup I bought.    Seven week old setup of RBR50 and a wired RBS50. fwV2.3.5.30 on both devices.Router Connected to a CTS HES 3106 Fibre converter s...
  • BigRune's avatar
    BigRune
    Feb 26, 2020

    Today I feel total relief. I returned the RBK50, got a total refund and installed my old ugly, no-app, rock-solid AC3200 router.

     

    Could not imagine a product that flawed would still be in the shelves. Good luck you all with future firmware uppdates and endless discussions what equipment this malfunctioning piece of garbage is,connected to :smileylol:.

ssgtweasel's avatar
ssgtweasel
Guide
Mar 17, 2020
Having same issue where I keep dropping connection and started maybe 2 weeks or so
I have latest RBR50 with 2 satellites
How do I access cli?
What are login/password?
ekhalil's avatar
ekhalil
Master
Mar 17, 2020
  • From browser go to the router's debug page (http://192.168.1.1/debug.htm). Use your router's IP address or http://orbilogin.com/debug.htm
  • Enter admin as user name and your router’s management password
  • Tick "Enable Telnet" option
  • Use Telnet from a computer attached to Orbi to connect to your Router telnet 192.168.1.1 and enter admin and the same password as above
  • Enter the following commands:
    • root@RBR50:/# config get wan_lease    — Should give you --> 86400 as default
    • root@RBR50:/# config set wan_lease=1200
    • root@RBR50:/# config commit

 

  • ssgtweasel's avatar
    ssgtweasel
    Guide
    Mar 17, 2020
    Currently v2.5.1.8
    RBR50
    • ekhalil's avatar
      ekhalil
      Master
      Mar 17, 2020

      ssgtweasel, please try the steps mentioned in the previous post. :)

  • Beekmeister's avatar
    Beekmeister
    Aspirant
    Apr 04, 2020

    Had the same issue. This solved it for me.

     

    ekhalil wrote:
    • From browser go to the router's debug page (http://192.168.1.1/debug.htm). Use your router's IP address or http://orbilogin.com/debug.htm
    • Enter admin as user name and your router’s management password
    • Tick "Enable Telnet" option
    • Use Telnet from a computer attached to Orbi to connect to your Router telnet 192.168.1.1 and enter admin and the same password as above
    • Enter the following commands:
      • root@RBR50:/# config get wan_lease    — Should give you --> 86400 as default
      • root@RBR50:/# config set wan_lease=1200
      • root@RBR50:/# config commit

     

     

    • BigRune's avatar
      BigRune
      Apprentice
      Apr 04, 2020
      Beekmeister Would not helped me, i could run speedtest successfully and login to the router remotely so the router was still online though blocking and reporting offline.

      My solution is better: Now on 4th week of uptime. Great speeds, lot’s of functions and settings in app/web. Manufacturer even offer opt-In on a beta programme if you prefer to live on the edge. An additional Unifi AP secures coverage for large homes https://dl.ubnt.com/ds/udm_ds

      • gabe_rhodes's avatar
        gabe_rhodes
        Aspirant
        Apr 15, 2020

        I keep lossing internet!  This used to be such a great peice of equipment. Have to reset almost every other day. Which fixes the problem and the satalite losses connection every other day too! How do I return this product!???  

  • TheGarbageMan's avatar
    TheGarbageMan
    Initiate
    May 15, 2020
    Ekhail, you are my freakin hero!  We just purchased the orbi system, and it seemed like a great fit for our house.  Our old Asus router developed an issue after three years where after about 1-2 days of up time, you would start getting 2-3 second lag spikes when gaming.  Not cool.  I got tired of resetting it all the time, and decided to upgrade.  There doesn't seem to be a lot of good routers out right now.  All of them appear to have some issue or another.  The orbi looked like it was free of most of those issues.  But, after about 2-3 days of use, it dropped our Wan.  Wifi was fine. I knew it was the wan because even my wired devices dropped off the internet.  At first, I thought it was related to parental controls, or something like that.  So, I disabled all of those.  Didn't help.  Next I searched the internet... found nothing helpful.  I contacted netgear support.  What a joke that was.  They asked a million questions, and wanted me to change my DNS settings to google's public server.  Look, I'm oldschool... I was microsoft certified for windows NT 4.0 enterprise.  I've been around.  I knew this was not a DNS issue.  I was all set to pack it up and ship it back when I rememberd back in the day when I went to lan parties.  back then, no one had DHCP servers or routers with DHCP.  We had a white board, and everyone wrote their name next to an IP address and manually assigned.  The system worked great until that one plebeian who never changed his settings from the last lan showed up and created an IP conflcift.  That's when it hit me... this was acting just like an IP conflict.  So, I changed my key word searches for a fix, and stumbled upon this thread.  I made the changes, and sure enough.... been up for a week without incident.  What annoys me more than anthing about this whole situation is that Netgear broke this with a firmware patch MONTHS ago, and still hasn't fixed it.  What annoys me even MORE is that they HAVE to know this is an issue by now.  What annoys me EVEN MORE than that, is that this was not the first thing presented to me as a fix when I contacted support.  What a joke.  But, I digress.  Thank you for the fix... you saved netgear a return.
  • meisert's avatar
    meisert
    Initiate
    Jun 25, 2020

    This worked for me as well for my TLC Roku TV that kept dropping internet connections everytime it was turned off and never auto reconnected to network.  I have a Google Fiber router with this Mesh router setup setup.  Seems like this should be the default setting now with some patch - config set wan_lease=1200.  This solution is way to technical for most users IMO.

    • FURRYe38's avatar
      FURRYe38
      Guru
      Jun 25, 2020

      If you already have a router in front of the Orbi router, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
      https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
      Couple of options,
      1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
      2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
      3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop 

       

      Your configuration would impact now Orbi works, even with out making the change reported here.

      meisert wrote:

      This worked for me as well for my TLC Roku TV that kept dropping internet connections everytime it was turned off and never auto reconnected to network.  I have a Google Fiber router with this Mesh router setup setup.  Seems like this should be the default setting now with some patch - config set wan_lease=1200.  This solution is way to technical for most users IMO.

       

  • RockTheGlobe's avatar
    RockTheGlobe
    Apprentice
    Jun 30, 2020

    Been having a similar issue with my new RBK753 and have been trying to follow the directions here, but whenever I go to the Debug page, there's no option to enable Telnet.  Has the ability been removed?

     

     

    • FURRYe38's avatar
      FURRYe38
      Guru
      Jun 30, 2020

      Please post about this over in the Orbi AX forum for your model Orbi:

      https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

       

      Telent doesn't seem to be a feature on Orbi AX. 

       

      Thank you. 

      RockTheGlobe wrote:

      Been having a similar issue with my new RBK753 and have been trying to follow the directions here, but whenever I go to the Debug page, there's no option to enable Telnet.  Has the ability been removed?