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Forum Discussion
Any options after 90 days to return defective RBK30 unit?
I've had it.. I can't take it anymore. I've tried and tried and tried to get this peice of crap system to work. I purchased it in Dec 2017 from Amazon. I have not purchased any "Product Support" pack...
Aparently Christian has some major pull at Netgear. Customer Service called me within 5 minutes of his post above.
They indicated that they will be sending me an email to begin the RMA process. I will update this post as this process unfolds.
Thank you Christian.
Received the RMA email. They are planning to send a replacement RBR40 router only... thing is... the router is the only part of the system that I originally recieved which has worked correctly. It is the satellites that aren't working correctly.
I would just go along with it and give it a shot, but they want me to pay $16.90 for shipping for something that I don't believe will help at all.
Now I am conflicted, mostly out of principle. I'm going to pay $16.90 to get something shipped to me that doesn't fix the problem. Then best case scenario, they ask me to pay $16.90 again after several more hours of troubleshooting to send replacements for one or both of the satellites... which may or may not resolve the issue?
Hello 2OrbiOrNot2Orbi,
Thank you for providing an update on your process with the support team. Please provide another update and let us know if the replacement router has solved your issue as the information can be useful to other community members.
As stated in NETGEAR's warranty return policy, "Customers are responsible for the freight charges to NETGEAR."
https://kb.netgear.com/1113/Warranty-Return-Policy
~Christian
Hi Christian_R,
I meant to refer to the fact that they were wanting to replace only the "Router" and not either "Satellites" or the "Entire System". I hadn't been having any issues with the Router itself, just the Satellites.
But I've decided that I'll go ahead and move forward with thier request. Unfortunately, I've been very busy lately and failed to respond in a timely manner. Now I can't find the RMA email. Any chance you can have them send it again?
Hello 2OrbiOrNot2Orbi - I have asked the support team to follow up on your RMA and they should be contacting you as soon as possible.
~Christian
