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Hsc1102's avatar
Hsc1102
Apprentice
Jun 22, 2017

BEWARE: Solid Magenta on Router Even After Beta Firmware

I HAVE JUST ABOUT HAD ENOUGH...

I am beyond frustrated at this point and am looking for some help. I have had consistent disconnect issues and was issued the beta firmware to try out. Initially that seemed to fixed the issues with the contestant disconnect even though I suspect that the speeds were throttled.

However after a few days, the router is now showing a solid magenta color and is not working at all and it is driving me insane!!! I bought the 3 pack at Costco about 6 months ago and was patient. But now I am about out of patience.

Does anyone know if Costco will accept a return on this unit after 6 months??? At this point it has to be deemed defective.

Any help would be appreciated

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello HSC1102

     

    Have you tried to factory reset the units after loading the beta firmware?

     

     

    DarrenM