Backhaul breaks the whole network

Guru

Jul 10, 2018

Did you power down the entire system for 30 seconds then power back on? Then give 5 minutes to wait for the top led to turn on Blue?

You may need to factory reset and set up the system from scratch as last resort.

Any network switches in between the router and satellites? Mfr and model# if you do.

Review this to see if this helps you:

https://community.netgear.com/t5/Orbi/OrbiOS-2-1-4-10-kills-Internet-access-if-you-use-Ethernet-back/m-p/1603922/highlight/true#M35521

standarduser73 wrote:

I too am having issues with ethernet backhaul. It was working as expected prior to updating to 2.1.4.16. However, since the update, connecting the satellite via ether takes down the network. Just using some basic troubleshooting techniques, ping is constantly dropped when the satlleite is connected via ether. But ping isnt just dropped to the satellite, it is dropped to the router as well. With a client directly wired to the router, ping drops to the ROUTER when the satellite is connected. Something is definitely not right. The satellite is directly wired to the router. I have tried several configurations, and the results remain the same. Dropped packets, connectivity issues, etc. The wireless backhaul is great and all, but in my house full of plaster and chicken wire, each room is essentially its own Faraday Cage. This makes the wireless backhaul sketchy at best. Seeing this seems to be systemic issue, when can we expect Netgear to release a new Orbi firmware? If there are any beta programs for 2.2 available to sign up for, I will be happy to be a guinea pig.

standarduser73
Tutor
Jul 10, 2018
No switches to speak of. Ether directly from the router directly to the sattelite. The system has been completely offline for several minutes. The factory reset has been done, multiple times. I had no ether backhaul issues prior to f/w 4.16. This is a new, and very vexing, issue. It is reminiscent of seeing duplicate IPs on the same network, but they aren't duped IPs.
- franktribe
  Apprentice
  Jul 10, 2018
  I thought I would chime in here. Sorry for the interruption. I want to first start by saying, I really like my Orbi. I have been very happy with it. But, I also understand that it is new technology and there are some techincal growing pains with it.
  
  I have the RBR50 and two RBS50's. I also could not get the Ethernet Backhaul working after the latest update (it used to work on both satelittles. I can't even get one statelille to work with the other shut off. I do not have any switches between them. So, I decided to rearrange them in the house and just use the 5GHz backhaul. Since doing this, it works wonderfully. It is very stable. I have been very happy with it. Since I have them repositioned in good locations, the 5Ghz backhaul works for me. I am in the 3 story, 4000+SqFt home. Maybe someday I will try the Ethernet backhaul again but for some reason this type of connection isn't very stable for me. Maybe it's my cabling or something, not sure.
  - FURRYe38
    Guru
    Jul 10, 2018
    https://community.netgear.com/t5/Orbi/OrbiOS-2-1-4-10-kills-Internet-access-if-you-use-Ethernet-back/m-p/1603922/highlight/true#M35521
    
    franktribe wrote:
    
    I thought I would chime in here. Sorry for the interruption. I want to first start by saying, I really like my Orbi. I have been very happy with it. But, I also understand that it is new technology and there are some techincal growing pains with it.
    
    I have the RBR50 and two RBS50's. I also could not get the Ethernet Backhaul working after the latest update (it used to work on both satelittles. I can't even get one statelille to work with the other shut off. I do not have any switches between them. So, I decided to rearrange them in the house and just use the 5GHz backhaul. Since doing this, it works wonderfully. It is very stable. I have been very happy with it. Since I have them repositioned in good locations, the 5Ghz backhaul works for me. I am in the 3 story, 4000+SqFt home. Maybe someday I will try the Ethernet backhaul again but for some reason this type of connection isn't very stable for me. Maybe it's my cabling or something, not sure.
- FURRYe38
  Guru
  Jul 10, 2018
  Ok, so after setting up the satellites via wireless first, can you do a IP address reservation on the router for each satellite. Save and apply the setting. Router will reboot I think. wait for ready. I would also disconntect ALL other LAN network devices from the router accept for one wired LAN PC. Then try connecting the wired LAN cable of one satellite and let it re-configure the connection. Wait 5 minutes, You should see the top led turn on PINK, then wait longer, then it should turn BLUE. Test for internet access thru the satellite.
  
  If you can get to this state, then reconnect all other LAN devices to the router.
  
  I presume the satellites are on same version of FW?
  
  standarduser73 wrote:
  
  No switches to speak of. Ether directly from the router directly to the sattelite. The system has been completely offline for several minutes. The factory reset has been done, multiple times. I had no ether backhaul issues prior to f/w 4.16. This is a new, and very vexing, issue. It is reminiscent of seeing duplicate IPs on the same network, but they aren't duped IPs.

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Backhaul breaks the whole network