I bought 2 additional satellites, setup was easy, all was fine and then my original satellite from the kit now shows as Amber in the iOS App and has a Backhaul Status of Config Sync. I have tried multiple restarts, the satellite is well within range and almost a clear line of site to the main router. Devices are connected to it and are accessible through the network so I know there is 2way communication, also if I access that satellites webUI it shows as blue on both 2.4Ghz and 5Ghz coming in to the satellite and blue for both the 2.4Ghz and 5Ghz coming out of the satellite (although the 2.4Ghz says no connection which I don’t understand as the iOS app quite clearly shows a 2.4Ghz device connected to it) . I have no idea what has caused this, what it means or how to fix it so some help would be appreciated.

Duncan9988 wrote:I bought 2 additional satellites, setup was easy, all was fine and then my original satellite from the kit now shows as Amber in the iOS App and has a Backhaul Status of Config Sync. I have tried multiple restarts, the satellite is well within range and almost a clear line of site to the main router. Devices are connected to it and are accessible through the network so I know there is 2way communication, also if I access that satellites webUI it shows as blue on both 2.4Ghz and 5Ghz coming in to the satellite and blue for both the 2.4Ghz and 5Ghz coming out of the satellite (although the 2.4Ghz says no connection which I don’t understand as the iOS app quite clearly shows a 2.4Ghz device connected to it) . I have no idea what has caused this, what it means or how to fix it so some help would be appreciated. Hi - I had exaxctly the same problem last night when attempting to set up a new RBS50 satellite with my existing RBK50 kit. Three hours of hassles before I got it resolved. Cutting a very long story short, you probably need to update the firmware on the new satellite(s). However, you can't do this via the main Router page ("Advanced", "Administration","Firmware") because the router doesn't have stable comms with the satellite. What you need to do is go into "Basic", "connected devices" and get the IP address for the satellite, then type that into the address bar of your browser and log directly into the satellite's own admin pages. From there, there is the feature to upload the new firware from your computer (you'll need to first download it from the Netgear site and unzip it ready for upload). It was quite a hassle. The satellite had a much earlier version and the current firmware (v 2.1.4.16) wouldn't initially load (I got an error telling me that the firmware didn't apply to this model of satellitte - which was utter BS) and I had to load an earlier version that I had saved on the computer. But after doing this, the satellitte rebooted and obviously auto loaded the current version and it all worked okay after that. Good luck.

You'll need to contact NG support for RMA. I believe they only swap out the entire system...Ask and see. DarrenM Christian_R swieder wrote: I get a "Config Sync" error on backhaul status while the Satellite is hard wired and I change a cable on the RBR40. To correct this I have to unplug the Ethernet cable on the Satellite, let it connect the Backhaul via WiFi and than reattach the cable. This only happens with one of the Satellites making me wonder if it is defective. How is NetGear on swapping out potentially bad HW? Do they offer advanced replacements or quick turn around on return to replace?

Yes I finally got this fixed. After hours on the phone with TS. They replaced the router. Took a week to get the new one one and I only got the new quickly because and I paid the $16.90 to ship a new one before I sent back the old back. So... I wouldn’t recommend NG to anyone after this experience.

I kept the original satellite and everything has been working fine since the new router was installed.

Have you downloaded and manually installed the FW files on your system, factory reset then setup from scratch? warrior101 wrote: Interesting. I've been having the same issue and have updated to the latest firmware with no luck of it going away. Currently trying to reach ot to NG Support.

Backhaul status “config sync”

19 Replies

FURRYe38
Guru
Jul 11, 2018
I would set up IP address reservations ON the router for the satellite(s) as you get them added and installed after the factory reset...
- Nation1989
  Tutor
  Aug 02, 2018
  Has anyone figured this out. I have tried everthing I can think of
  
  Rebooted Satelite
  
  Rebooted Router
  
  Factory Reset Satelite(Don't think this works because it tries to connect again even after I factory reset the satelite and delete it from the router)
  
  Rolled Firmware back to to the last 4 versions and then back to most current.
  
  Connection if wired is good and stable
  
  Tried to go back to wireless connection between router and satelite and backhaul status goes back to "Config Sync"
  
  Turned off Daisy Chain(I have a wheel and spoke setup)
  
  Called Tech Support and they had me
  
  Generate Backhual Password in Advanced Settings (NO GO)
  
  Reset Satelite (NO GO)
  
  Hardwired Satelite (WORKS! No Surprise)
  
  Run Setup Wizard (Did not detect Seond Satelite)
  
  Told to Monitor and call back if they do not connect.
  - Nation1989
    Tutor
    Aug 02, 2018
    Oh and adding a reservation did not help either.
Ulairi
Luminary
Jul 10, 2018

Duncan9988 wrote:
I bought 2 additional satellites, setup was easy, all was fine and then my original satellite from the kit now shows as Amber in the iOS App and has a Backhaul Status of Config Sync. I have tried multiple restarts, the satellite is well within range and almost a clear line of site to the main router. Devices are connected to it and are accessible through the network so I know there is 2way communication, also if I access that satellites webUI it shows as blue on both 2.4Ghz and 5Ghz coming in to the satellite and blue for both the 2.4Ghz and 5Ghz coming out of the satellite (although the 2.4Ghz says no connection which I don’t understand as the iOS app quite clearly shows a 2.4Ghz device connected to it) . I have no idea what has caused this, what it means or how to fix it so some help would be appreciated.

Hi - I had exaxctly the same problem last night when attempting to set up a new RBS50 satellite with my existing RBK50 kit. Three hours of hassles before I got it resolved.

Cutting a very long story short, you probably need to update the firmware on the new satellite(s). However, you can't do this via the main Router page ("Advanced", "Administration","Firmware") because the router doesn't have stable comms with the satellite. What you need to do is go into "Basic", "connected devices" and get the IP address for the satellite, then type that into the address bar of your browser and log directly into the satellite's own admin pages. From there, there is the feature to upload the new firware from your computer (you'll need to first download it from the Netgear site and unzip it ready for upload).

It was quite a hassle. The satellite had a much earlier version and the current firmware (v 2.1.4.16) wouldn't initially load (I got an error telling me that the firmware didn't apply to this model of satellitte - which was utter BS) and I had to load an earlier version that I had saved on the computer. But after doing this, the satellitte rebooted and obviously auto loaded the current version and it all worked okay after that.

Good luck.
- Duncan9988
  Aspirant
  Jul 11, 2018
  The router and all satelites are currently on the most recent FW version (v2.1.4.16) this Backhaul status change only happened a few days ago, prior to that it was working fine, that is what has confused me so much :s
  - Ulairi
    Luminary
    Jul 11, 2018
    Have you tried a factory reset? Hold the reset button down for at least three seconds until the power led turns amber. You'll need to set the entire system up again from scratch, but this often clears out issues.
FURRYe38
Guru
Jul 10, 2018
Are the top led on each satellite after you set them up turn ON BLUE?

Router and satellites all using same version of FW?

Whats the distances between the satellites and router? 30 feet is a starting point minimum...

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Backhaul status “config sync”