NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
DorkiOrbiFW
Jun 28, 2019Apprentice
Best Performance for Ring Devices (Orbi Config. Settings)
Hello Orbi Community, I am sure a lot of you use a Ring Video Doorbell, Ring Spotlight Cam, Ring Floodlight Cam, etc. on your Orbi network. I have seen a good majority of Orbi users that have Rin...
- Oct 19, 2019
Hello everyone,
There has been a lot that has happened since the last time I wrote.... so allow me to give a BIG explanation and a PERMANENT fix to ALL THIS CRAP!
- I truly thought that I did have defective spotlight cams, but turns out after a week and a half of the installation of all the replacements issued for my old units, I was back at square one with inconsistent launching of live view feeds.
- END RESULT: ISSUE PERSISTED; NOT DEFECTIVE CAMERAS
- I began to realize that I had an ongoing Orbi problem that was causing satellites to have syncing issues and dropping connection on devices connected to them at random despite my satellites all showing "GOOD" backhaul status. I kept waiting for a good and stable firmware to come out from Netgear to correct any bugs (if any) to correct the issues I was experiencing and firmware 2.3.5.30 came out. However, the issue still persisted and caused my Orbi to still operate incorrectly. I became desperate and was seriously about to RMA my entire system, but I also know that a factory reset after a major firmware update is sometimes needed to clear old and incompatible configurations from previous firmwares that cause the Orbi to misbehave.
- END RESULT: ISSUE PERSISTED; NOT BAD FIRMWARE
- Factory reset my entire system (Orbi router and satellites) and setup from scratch.
- END RESULT: ISSUE PERSISTED
- So.... WTF was the solution you ask?
- My solution came from an article I stumbled upon that listed to run telnet commands I had yet to try to correct the issues I was experiencing. SW_'s tip and/or trick RESOLVED ALL issues I was experiencing. His trick assists in "fixing the Orbi WiFi network becoming unstable, random rebooting, and WiFi connectivity problems that occur after applying new Firmware Update(s)." However, I did modify his trick slightly. Please proceed to item number (5) for the proper solution to fix your ongoing issues with your Rings Spotlight Cams, other Ring devices, or hell, even any other regular device experiencing issues on your Orbi network.
- SOLUTION
- Go to the debug page of the satellite (EX: Unit_IP_Address/debug.htm) and click the checkbox near Telnet to ENABLE Telnet (do process on router and ALL satellites).
- Telnet into each satellite along with the router and type the following codes EXACTLY as shown and in the EXACT order (The codes may be executed on ALL Orbi routers and satellites, with the exception of the RBW30 satellite. If you have RBW30, please see alternate form.):
- config default
- config commit
- reboot
- Alternate Telnet Form - Applies to RBW30 Satellites Only
- reset
- reboot
- When you complete the above commands via telnet on your satellites, they should begin rebooting and pulse white.
- Factory reset the Orbi and setup from scratch. DO NOT utilize a backup file of an old configuration as you will defeat the purpose of this process and the issues willl then reoccur.
- Connect to the factory default SSID name that is now being broadcasted by your Orbi router and then go through the Orbi setup wizard. To get things up and running faster, I highly suggest hitting "skip" when it prompts you to setup satellites as you can do that later and it is best to wait to sync your satellites after you change Orbi's default advanced settings in order to have your Ring devices perform well.
- Configuring your Orbi for Ring Best Performance (this has been updated since last time I wrote in):
- BASIC -> Wireless, choose 40 for 5Ghz band (Offers the best signal and usually permits Orbi to have the best backhaul. Netgear recommends this channel for 5Ghz) and utilize whatever 2.4Ghz channel works best in your environment and your Ring devices. In my environment, I run 2.4Ghz band on Channel 3, and 5Ghz on Channel 40. Hit Apply when completed!
- ADVANCED -> Setup -> WAN Setup, under the section titled NAT filtering, select the OPEN radio button. Then, click on the checkbox to Disable SIP ALG. Hit Apply when completed!
- ADVANCED -> Setup -> LAN Setup, give ALL Ring devices address reservations (MUST). I also recommend giving all satellites an address reservation as well (though the satellite address reservation is optional and not required). Hit Apply when completed!
- ADVANCED -> Advanced Setup -> Wireless Settings, please ensure your configuration matches the configuration below. If you don't have your configuration the same as mine here, you will experience issues with your Ring devices. Hit Apply when completed!
- DISABLE WMM on BOTH 2.4Ghz and 5Ghz
- DISABLE MU-MIMO
- ENABLE Implicit Beamforming
- ENABLE Fast Roaming
- Add all your satellites back to your Orbi router to enable synchronization.
- Most Ring devices will reconnect on their own and be stable in about 2 days after the intensive troubleshooting on your Orbi network. However, if they do not, just go on outside and simply reconnect them to the Orbi network and you'll be just fine.
- ENJOY! I have had no issues to date! :smileyvery-happy:
*If you have any questions on how to access telnet, DM me and I'll gladly assist you or you can find how to do it via other forums listed within the community.
- I truly thought that I did have defective spotlight cams, but turns out after a week and a half of the installation of all the replacements issued for my old units, I was back at square one with inconsistent launching of live view feeds.
jrmarinaro
Nov 16, 2019Tutor
Just downloaed and install the Hotfix firmware, still having live view issues, fix doesn't work.
Rrgirgis
Nov 16, 2019Star
hey guys, for the ring battery devices liveview fix as i have said in the past the only real stable solution that doesnt cripple the rest of your orbi is having a separate wifi router to broadcast just for those devices. i have been using this solution for months now and have worked excellent.
I can confrim however that i did telenet into the orbi router and did a full reset and reinstalled the lastest firmware and this has helped speed up the wifi and stability quite a bit! i recommend doing that. but this will not fix the ring battery devices liveview issue.
also, hotfix, firmware update etc, i doubt this will repair the liveview issue now or going forward as i think its a orbi design that doesnt play nice with ring and the way it goes into sleep mode to save battery and i doubt that will change.
I can confrim however that i did telenet into the orbi router and did a full reset and reinstalled the lastest firmware and this has helped speed up the wifi and stability quite a bit! i recommend doing that. but this will not fix the ring battery devices liveview issue.
also, hotfix, firmware update etc, i doubt this will repair the liveview issue now or going forward as i think its a orbi design that doesnt play nice with ring and the way it goes into sleep mode to save battery and i doubt that will change.
- BurrNov 17, 2019Aspirant@rrgirges,
Once you did the telnet/factory reset then firmware update, did you restore from a backup?
I have so many devices where I do address reservations that I really didn't want to restore.
Earlier, I updated my 3 satellites (rbs50, x2 & rbs20, x1) then the Router (rbr50). My devices seem to be all working (no change with ring doorbells though) but now when I log into the Android Orbi app or on the web, they show Zero devices connected. Also, when clicking on some of the advanced sections I get an error. - DorkiOrbiFWDec 04, 2019Apprentice
Rrgirgis, while your solution would indeed work, it shouldn't be needed for as powerful and capable the Orbi is. I have had no problems whatsoever with my configuration that I mentioned earlier and have been going on two months now with my Ring devices stable. I also have no network drops and/or speed reductions after disabling WMM and enabling/disabling other necessary settings to get the Ring devices to function correctly...
- RrgirgisDec 04, 2019Starhey, sorry for the late response, but i did not restore from a saved backup as i didnt want any old information rewritten. one thing i did do after telnet was to go to each device and do a hard reset with the pin button and then re setup the router and skip the SAT during the initial setup.
- jabate37Dec 17, 2019Aspirant
Just wanted to chime in on this. I too was having really bad issues with Live View not working good at all, I have the ring devices shown below and the doorbell worked fine for live view 95 percent of the time and other cameras would not work hardly ever.
I followed the instructions in this article to get the best performance and have narrowed down the exact setting for me. under Advanced Settings, WIFI Settings. I disabled WMM under each channel and immediatly fixed the issue with live view worked every time. However, When i disabled this on both channel my wifi speed went from 400mbps to about 15-40mbps terrible... SO my work arround was on the 2.4ghz channel i disabled WMM, which is what the two spot light cameras are on, and my 5ghz i left it on so i could get regular speed. So far this has worked out well for me. Not sure why disabling WMM on the 5ghz crippled the connection so bad though.
Ring Doorbell Pro (5ghz, WMM enabled) Live view still worked and kept my speed regular.
2 Ring Spotlight cams Battery ( 2.4ghz) WMM Disabled. Live View works