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dfinn's avatar
dfinn
Initiate
Nov 18, 2020
Solved

Brand new RBK13 cannot get satellites to sync

I picked up a brand new RBK13 setup today from the Walmart black friday deal.  The router is working fine but I cannot get either satellite to sync.  I've tried multiple rounds of powering them off a...
  • dfinn's avatar
    Nov 19, 2020

    I was able to get a hold of netgear support and they were super helpful.  What I didn't realize is that to do a factory reset you have to press AND hold the button in for 30 seconds to actually do the reset.  Once I did that the satellites came back up and were able to sync with the router.