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Orbi WiFi 7 RBE973
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CBR40 Error Messages and Devices Not Detected

BDK2020
Aspirant

CBR40 Error Messages and Devices Not Detected

Hi, 

I am repeatedly getting a red banner on the top of my iOS app that says "Your Cable Orbi is offline or not activated." Despite the warning my router is connected to the internet as I can do web searches, stream, etc. Also, the device manager tab says no device found then "Sorry, the action failed. Please try again." The speed test usually fails three or four times before working. I have tried deleting and reinstalling the App. Any other suggestions? CBR Firmware V2.3.5.12, app version 2.5.4.0

Thank you,

Brian

Model: CBR40|Orbi AC2200 Tri-band WiFi Cable Modem Router
Message 1 of 4
FURRYe38
Guru

Re: CBR40 Error Messages and Devices Not Detected

Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.

Message 2 of 4
BDK2020
Aspirant

Re: CBR40 Error Messages and Devices Not Detected

Thank you Furry. Will do.

Message 3 of 4
FURRYe38
Guru

Re: CBR40 Error Messages and Devices Not Detected

Seems to be a app issue. Effects other orbi modem systems. 

Message 4 of 4
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