Cloudflare captcha required when navigating the web using ORBI WiFi network

[sparh]

Hello,
Here is my product : https://www.netgear.com/ch-fr/home/wifi/mesh/rbk853/

Since a few days when I am on my ORBI Wifi network most websites require me cloudflare captcha before accessing them. 

And for some websites I can not access them anymore.

If I swith to another wifi network (the one of ISP box for example) I don't have the cloudflare captcha anymore when navigating on the internet.

Do you have any idea what could be the problem and how to resolve it ?

[sparh · Accepted solution]

Hello
I finally switched to ap mode and things are getting better
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point

Thanks for your help

[FURRYe38]

We don't have access to what you see on your account page there.

What model orbi model product do you have? 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

[CrimpOn]

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@sparh wrote:

Here is my product : https://www.netgear.com/ch-fr/home/wifi/mesh/rbk853/

Since a few days when I am on my ORBI Wifi network most websites require me cloudflare captcha before accessing them. 

And for some websites I can not access them anymore.

---

Does this happen with every web browser?

Is there an option (perhaps in tiny type at the bottom of the screen) to ignore the warning and proceed?

Does this Orbi user the ISP provided (default) DNS servers, or have you specified DNS servers yourself?

[sparh]

I have edited the link to the product.
I did not change any setting neither on my ISP box neither in ORBI app.
I bought the product one month ago and everything was working fine until a few days ago.
The only thing wich has changed is the Armor thing. I did not renew it (I had one month for free).
The problem is on every device PC and iPhone and every browser.
If I switch to another wifi network (the one of my ISP box) the problem disapear.

Here is the link to my ISP box https://fiber.salt.ch/en/home/equipment/fiber-box

[CrimpOn]

(I keep forgetting about Armor)  On the Orbi app, what does the Security panel say about Armor?

Mine has the words "Protect with Armor Now". When I click on the Security panel, it opens a page offering the free trial.

I would not be surprised if Armor has gone into some strange "Twilight Zone" that can be cured only by resetting the router.

[sparh]

Mine is saying « expired renew Armor now »
If I click I am redirected to a shop page to buy Armor https://store.bitdefender.com/order/checkout.php?PRODS=34579834&QTY=1&CART=2&CLEAN_CART=ALL&SHORT_FO...

[CrimpOn]

I would be tempted to do a "Quick Factory Reset" on the router.  i.e.

• Save a copy of the configuration. (On the Orbi web interface, Advanced Tab, Administration menu, Backup Settings.
• Do the paperclip routine: https://www.youtube.com/watch?v=cMw4ePACgc4 
• Begin the setup using a web browser (not the 'app')
• Do not change the WiFi SSID/password. (This keeps devices from connecting and possibly getting an IP address that will conflict with any settings you have made.)
• Proceed until you come to the step that asks if you want to
  * Continue with configuration, or
  * Load a saved configuration
• Select "Load a saved configuration" and do so.
• The router will reboot and all of the previous settings will be restored. (The LAN setup table, the SSID/password, everything.)

This process takes under 15 minutes.  (With all the changes I have made, a manual configuration takes over two hours.)

Might result in no improvement, but the investment of time is minimal.

[sparh · Accepted solution]

Hello
I finally switched to ap mode and things are getting better
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point

Thanks for your help