I’ve been back and forth with Netgear CS and Spectrum for the last couple weeks to figure out why the Orbi WiFi 6 model CBR750 (CBK752-100NAS) I purchased to replace the Spectrum provided solutions has been seemingly “phantom” breaking nearly every day. In short, despite numerous Netgear calls and Spectrum technician appointments resulting in good signals and even new coaxial cables, it has been going “offline” despite our combined efforts. Currently the third time it has been re-provisioned on the latest firmware.
What keeps happening is that while most of the day the Orbi cable modem works very well, when the problem arises, neither the Orbi status lights nor the ring light at the bottom indicate anything wrong. Checking the router settings page from wired or wireless computers indicates a good cable connection with no issues. The most frustrating part is that it does not resolve itself unless manually rebooted by reseating the power cable or rebooted from the Orbi app within the network. If you’re not familiar with Netgear Orbi, there is even the added feature of being able to connect to the router to remotely control it outside of its network via cellular or wifi connection outside its range. But when it goes “offline” the app cannot even find the Orbi.
The only thing that I have to show for this are cable modem’s event logs that don’t always coincide with the internet outages. Errors such as loss of sync, CM-STATUS event type code 5, T3 timeouts, and every now and then the following two: “mismatch between calculated value for P1.6hi compared to CCAP provided value” and “commanded power in excess of 6dB below the value corresponding to the top of the DRW.”
Has anyone heard of something similar? For the time being I’ll be picking up a Spectrum router to compare with as I believe it’s a problem with the Orbi rather than the ISP given how extensively they’ve redone the cabling and checked everything up to the Orbi.
