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Shady_Hamilton's avatar
Shady_Hamilton
Aspirant
Jul 10, 2018
Solved

Disney Circle activation sms

Dear All, 

I have a two folds problem with my Circle app on my Orbi RBK50

I activated Circle on my Orbi and downloaded the app, everything was working fine.

the problem started when i wanted to activate preminum version, i purchased it but nothing changed in the app. i tried to purchase it again several times but it always tell me that it is already purchased and active. but i still can't access the premium features, only the basic ones.

the second problem started when i uninstalled the app and reinstalled it again thinking that might solve the problem, when i installed it again, i could not activate Circle at all, it is asking me for the pin code (which I don't have) and when i try the SMS option to send me the pin code, i get nothing. so now i am stuck and I can't work with circle at all.

can somebody help please.

Features
  • Shady_Hamilton's avatar
    Shady_Hamilton
    Jul 11, 2018

    I have a solution that might work with others, I spent around 1 hour calling the NetGear support (I live in Dubai) and the only solution they came up with is to reset the whole router. of course you can't backup/restore because you will recreate the problem.

     

    I tried emailing back Disney Circle support (who are the ones who refered me to NG support) and eventually they provided me with the passcode stored at their servers, which worked with me and opened the app Smiley Happy

     

    Half the problem solved, now i need to figure out how to enable the premium features.

     

    I hope this will help some people.

     

    cheers,

    Shady 

3 Replies

Sort By
    • Shady_Hamilton's avatar
      Shady_Hamilton
      Aspirant
      Jul 11, 2018

      I have a solution that might work with others, I spent around 1 hour calling the NetGear support (I live in Dubai) and the only solution they came up with is to reset the whole router. of course you can't backup/restore because you will recreate the problem.

       

      I tried emailing back Disney Circle support (who are the ones who refered me to NG support) and eventually they provided me with the passcode stored at their servers, which worked with me and opened the app Smiley Happy

       

      Half the problem solved, now i need to figure out how to enable the premium features.

       

      I hope this will help some people.

       

      cheers,

      Shady 

      • FURRYe38's avatar
        FURRYe38
        Guru
        Jul 11, 2018

        Thanks for posting this info. Hope it helps others...