I have two Netgear routers. R8000 and Orbi mesh. I was able to set up parental controls through Circle on R8000 but on Orbi, the Disney Circle facility is not even present. This however was not true many months ago. I have reset Orbi many times now but the result is the same. In fact, on orbilogin.net, when I click on 'Parental Control' (PC) it behaves like a link as it pops out to another tab, and a parental control web page opens with this address https://www.netgear.com/lpc. So I tried through the Netgear Genie on my iPhone (Orbi app has no PC), it opens to the OpenDNS aligned parental control. There is no sign of Disney Circle. All help to bring it back will be greatly appreciated. Firmware: V2.2.1.210

Terribl3 wrote: Did as you suggested. Before rebooting and after. Unfortunately parental controls in orbilogin.com is still behaving like a link to a netgear webpage. By the way does modem going into bridgemode reduce internet speed? Can this be some cache in your browser. Can you please try to clear the browser's cache or preferably try using another browser

Send a PM to Blanca_O and see if she can get you some help on this. Terribl3 wrote: My Orbi has run out of 90 day support and I don't know any other way than talking here to reslove Netgear issues of which there seem to be too many in my life nowadays.

Hi Terribl3 Our support team is looking into this issue and would like to work with you if you would like to send me a PM with your name, email, phone number and device serial number. Regards, Blanca Community Team

So finally there is a solution to enable Disney Circle on Orbi. You have to downgrade the firmware of the ORBI router to the firmware version RBR50 (Orbi Router) Firmware Version 2.1.1.12. This is only an issue with certain countries. I think Netgear & Circle should make people aware of this issue. This is not an optimal solution, but a solution if Disney Circle is important for you. However, Netgear is still left with the problem where Parental Control is inoperable in the latest firmware.

Do you see the following setting in the GUI (orbilogin.com)?

Disney Circle has disappeared on Orbi RBR50

42 Replies

ekhalil
Master
Dec 25, 2018
Do you see the following setting in the GUI (orbilogin.com)?
- Terribl3
  Tutor
  Dec 25, 2018
  Nope. When I click on 'Parental Control' it leaps off to open a web page with info on parental control. I have posted the link in the opening post. Could this be because I am already subscribed to circle through R8000 router? But that still does not explain why the Parental Control head should behave like a link to a web page.
ekhalil
Master
Dec 25, 2018
Terribl3 wrote:

.........So I tried through the Netgear Genie on my iPhone (Orbi app has no PC), it opens to the OpenDNS aligned parental control. There is no sign of Disney Circle. All help to bring it back will be greatly appreciated.

..........

What happens if you click on "Parental Controls" in Orbi app:
- Terribl3
  Tutor
  Dec 26, 2018
  For some reason, my app does not show parental control:
  - ekhalil
    Master
    Dec 26, 2018
    Ok, then I know why you can't use Circle or even Parental Control on Orbi.
    
    Your Orbi seems to be set in AP mode and in this mode Orbi acts only as a wireless access point and leaves all routing decision to the main router and therefore can't do any parental contol.
    
    If you want Orbi to do parental control then you need to set it in Router mode. In this case you need to set the main router in bridged mode to avoid IP conflicts.
FURRYe38
Guru
Dec 27, 2018
Set up a support ticket here:

https://www.netgear.com/mynetgear/registration/login.aspx

User will need to set up an account and add there product to there prodile.

Forum Discussion

Disney Circle has disappeared on Orbi RBR50